Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Deathwishvixen]

You won't get any. Androids get ignored.   We get told to check a link that they  give us,  which we've already done to do stuff we've already tried.  That's about it.  

[Deathwishvixen]

Snap chat is also affected.  Well it is on Android 

[Deathwishvixen]

Doesn't work with android 

[Kras2486]

I have done every single step and nothing js working im highly upset with this. Hopefully something gets resolved asasp

[Frbdgirl97]

Did U try ....

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit. I have iPhone 11 Max on newest update and it’s working fine this way until they fix it

[Frbdgirl97]

Those suggestions do not work so probably shouldn’t keep telling customers to do that. What’s been working is....

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit. I have iPhone 11 Max on newest update and it’s working fine this way until they fix it

[Deathwishvixen]

Don't have an iPhone.  So this is useless to the majority who have android 

[Frbdgirl97]

Sorry. I still haven’t seen someone post what’s working for Android. I hope u find a fix soon!

[Erro_bhexa]

Omg it worked because of your comment!! Thank you!!!!

[Deathwishvixen]

Not likely,  they've provided no help to anyone on Android so far and all we get is a brush off

[furbybuddy]

I have done everything asked of me, but no text messages come through.  I do get phone calls.   This is very aggravating.   What am I doing wrong?

[Erro_bhexa]

Turn and turn off your notifications on your phone like a few times!! And mine work again! Hope this helps

[Raidertx]

For a company supposedly hard at work resolving the notifications issue, FitBit seems like they are hard at sleep.  This is ridiculous to still have this problem.  I would be out of business if i ran a company like this.

[Deathwishvixen]

Done that 100 times.... 

[Kras2486]

Tried this and didnt work 

[Kras2486]

Same here

[JPur89]

After trying everything through step 8 I was finally able to get my message notifications  again however I am not happy that I can either only get them on my Fitbit when my phone is unlocked or if I have the preview message feature enabled. Hoping this is resolved soon! 

[Deathwishvixen]

I've heard back from fitbit support. They had no idea that anyone has problems....  They do now... 

Moderator edit: format

[Jensen68]

I have tried all the steps and still not getting steps count or notifications. Anyone have anymore tips to get it to work?

[Deathwishvixen]

None of the tips work.  The app is broken