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Stopped seeing notifications after updating to iOS 13

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2019 17:46 - edited ‎10-10-2019 18:22

‎09-22-2019 17:46 - edited ‎10-10-2019 18:22

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

 

1. GET UP-TO-DATE

  1. Update the Fitbit app.
  2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

  1. Tap Settings > Bluetooth.
  2. Tap the information icon 
     
     next to the name of your Fitbit device.
  3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
    1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
    2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
    3. Tap the information icon 
       
       next to the name of your Fitbit device
    4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

  1. Tap Settings in the top-left to return to the Settings page > Notifications.
  2.  Make sure Show Previews is set to Always or When Unlocked.
  3. Verify the settings for each app that sends notifications:
App Settings
Calendar
  • Allow Notifications—On
  • Tap each notification type and verify the settings:
    • Alerts > Notification Center—On
    • Show Previews—Always or When Unlocked
Messages
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
Phone
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
All other apps
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

 

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

Best Answer
3,760 REPLIES 3,760

‎10-09-2019 18:24

In response to Doodlehyphen

‎10-09-2019 18:24

My thoughts exactly!

Sent from my iPhone
Best Answer

‎10-09-2019 19:02

In response to Jensen68

‎10-09-2019 19:02

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit. I have iPhone 11 Max on newest update and it’s working fine this way until they fix it

Best Answer
0 Votes

‎10-09-2019 19:05

In response to JPur89

‎10-09-2019 19:05

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit but only see the message on your phone when you unlock it. I have iPhone 11 Max on newest update and it’s working fine this way until they fix it

Best Answer

‎10-09-2019 19:12

In response to Frbdgirl97

‎10-09-2019 19:12

Thanks. This worked. Yay

Sent from my iPhone
Best Answer
0 Votes

‎10-09-2019 19:15

In response to Kras2486

‎10-09-2019 19:15

we ended up forgetting device on bluetooth and letting it find the bluetooth again. It started working for us again after that.

Best Answer

‎10-09-2019 19:46

In response to cgolden

‎10-09-2019 19:46

I'm on android also and not getting any notifications 

Best Answer

‎10-09-2019 19:56

In response to molle0423

‎10-09-2019 19:56

Same!!

 

i have literally tried EVERYTHING and I get no text, calls or Calender notifications on my watch anymore. Is this ever going to be fixed?? I’m running out of options and my versa 2 is brand new

Best Answer

‎10-09-2019 20:45

‎10-09-2019 20:45

I’d rather not set my message alerts to always show the preview in order to get them on my Fitbit... what’s a better solution??

Best Answer
0 Votes

‎10-09-2019 20:54

‎10-09-2019 20:54

Are there any updates on when/if this will be fixed? I was going to upgrade to a Versa because I thought my Blaze was just becoming obsolete and not able to update properly. But now I see that it’s all models having these issues. Really don’t want to waste $200 on a new one if this is not going to be fixed. 

Best Answer

‎10-09-2019 21:36

In response to Amymarie1986

‎10-09-2019 21:36

My versa works fine.  I updated to iOS13 on my iphone XR today.  Its an easy fix.  People are just having trouble with technology.  To allow the notifications, a person just needs to have their blue tooth on the phone forget the fitbit device by clicking the ! to the right of the fitbit device and then clicking on forget device.  Make sure it is off the blue tooth connected list, if not click the  ! again.  Go to the fitbit app and it asks you to pair the fitbit device with the blue tooth.  Click set up, then allow and you should be golden! 

Best Answer

‎10-09-2019 21:38

In response to Joycewiser

‎10-09-2019 21:38

Unfortunately for me that did not solve my problem. 

Best Answer

‎10-09-2019 22:16

‎10-09-2019 22:16

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article:

 

  1. Update the Fitbit app on your iPhone or iPad.
  2. Tap the Settings app on your iPhone or iPad > Bluetooth.
  3. Tap the "i" icon next to the name of your Fitbit device.
  4. Turn on Share System Notifications. If you don't see the System Notifications option:
    1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
    2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
    3. Tap the "i" icon next to the name of your Fitbit device
    4. Turn on the Share System Notifications.
  5. Tap Settings in the top-left to return to the Settings page > Notifications.
  6. For Phone and Calendar, make sure Allow Notifications and Notification Center are on.
  7. For Messages, make sure Allow Notifications is on, Lock Screen, Notification Center, and Banners are on. 
  8. For Messages, make sure Show Previews is set to Always or When Unlocked.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

What's your favorite healthy breakfast? Share your best recipes and join our discussion!

Best Answer

‎10-09-2019 22:43

‎10-09-2019 22:43

Hello everyone! I discovered a fix for this annoying IOS 13 update. I have the Fitbit Versa and updated my iPhone with the new software update which discontinued any text message notifications on my Fitbit. All other notifications went through aside from the texts, which are the most important to me. I went through all the troubleshooting, and nothing worked. I restarted the phone, deleted and re-downloaded the app, etc. etc. and nothing worked. 

One thing that I read about is if you allow for the text message previews to show on your lock screen, the Fitbit text notifications will come back. A lot of users think you have to keep this option on in order for it to work but that’s not true. 

This is what I did:

1. Click Settings on your iPhone 

2. Select Notifications (I have the “Show Previews when unlocked option selected at the top of the screen)

3. Scroll down and select Messages 

4. Select Show Previews and (temporarily) choose “Always” then exit out. 
5. Send yourself or have someone send you a test text message. If your Fitbit then shows the text notification, go back into Show Previews and change it back to “When Unlocked Default”

6. Have another test text message sent. 

This solved the issue for me completely, not sure why but it works and I’m happy again. 

Good Luck

Best Answer

‎10-09-2019 22:45

In response to Iwantwohearusad

‎10-09-2019 22:45

Hi there, I found a solution if you search for my post 

Best Answer

‎10-09-2019 22:53

‎10-09-2019 22:53

This is what I did:

1. Click Settings on your iPhone 

2. Select Notifications (I have the “Show Previews when unlocked option selected at the top of the screen)

3. Scroll down and select Messages 

4. Select Show Previews and (temporarily) choose “Always” then exit out. 
5. Send yourself or have someone send you a test text message. If your Fitbit then shows the text notification, go back into Show Previews and change it back to “When Unlocked Default”

6. Have another test text message sent.

Best Answer

‎10-10-2019 00:13

In response to smithe

‎10-10-2019 00:13

Is this the only way? Has there been a fix to where it will show now when you have it on never for preview?


Sent from my iPhone
Best Answer
0 Votes

‎10-10-2019 04:11

In response to SunsetRunner

‎10-10-2019 04:11

Wow! I just tried this and it worked for me as well! I hate having my preview of texts on my phone as well. Ugh 

Best Answer
0 Votes

‎10-10-2019 04:38

In response to Dmb93

‎10-10-2019 04:38

At least that's an option for iPhone to make it run.  It has no effect on Android wether we have message preview on or not.  Snap chat is still not working on fitbit 

Best Answer
0 Votes

‎10-10-2019 04:44

In response to Amymarie1986

‎10-10-2019 04:44

@Amymarie1986  iPhones seem to be getting more workable "fixes" none of them work on Android.  I only lost 1 app notification and fitbit supports idea of help was to suggest delete and reinstall.  I told them I had already  like 10 times.. No reply..... I've done everything  from a factory reset of the phone (last resort ) to deleting and re-installing the affected apps IE fitbit and snapchat. I've factory reset the versa,  I've dowmloaded earlier versions of the app.  Nothing works.  Not until we get the 4.0 version of the app and hopefully that fixes more than it breaks.  

Best Answer
0 Votes

‎10-10-2019 04:45

In response to Erro_bhexa

‎10-10-2019 04:45

@Erro_bhexa  tried that.. No good for Android 

Best Answer
0 Votes