Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Mgleak]

So is there no way to NOT have your full text messages and calls etc. showing on your phone and your versa? I just want the notification not the entire message??


Sent from my iPhone

[Apartm]

Supposedly until they fix the issue it’s the only way you can receive texts on your Fitbit. I switched to an Apple Watch and I love it. But you need an iPhone to have that watch

Sent from my iPhone

[Discogirl76]

Yes as i just found u have to have all ur previews on allowed so if an iphone like mine is my watsapp and text messages.. i have to have previews on always.. which im not happy about as i dnt want everyone seeing my messages on my screen even wen locked hope this helps

Sent from tinas iPhone

[Kilford47]

I am so cross that this hasn’t been sorted yet , I am deaf and I Rely on my Fitbit watch , I have done every thing u have told us to do I have even been on the phone to a member of staff for over a hour , i really hope u are trying to fix this 

[Danthebassman]

Totally agree

[MMCCE]

Good morning, 

I just noticed there’s an update on my Fitbit versa, has anybody download it yet? Did it resolve the issue? Please let me know. 

[Kilford47]

Hi 

no it hasn’t changed a thing it still doesn’t work x

[angiehebert]

I did the update on my versa but it didn’t fix the problem! This is so frustrating about to switch to Apple Watch

Sent from my iPhone

[DDG13]

The Versa update did nothing to correct the problem.  

[JoManda]

I'm having the opposite problem where I get the same notification over and over (about every 5 minutes).  

[Kings2020]

My issue is that my notifications come over fine. I just don’t get alerted of them. The phone and Fitbit isn’t on DND. I can see the notifications when I swipe down but j need to be alerted to them. With the new update you can no longer long hold the back button and swipe right to turn in notifications. Grrrrrr

[3cheekychops]

Are you receiving incoming phone call notifications also? 

[Kings2020]

Yes. Incoming calls are working fine. 


Sent from Yahoo Mail for iPhone

[Heygardenteache]

I’m receiving notifications on my watch now, but still no text notifications. How much longer will we be having these issues? Please figure it out quickly — it’s past annoying now. 

[Kings2020]

Are you alerted of the notifications? I get all of my notifications but I am not alerted of them. 

[Danthebassman]

Calls no texts

DL

[Kings2020]

I agree. I’ve never had a problem with my Versa until now and it’s beyond frustrating that support isn’t even acknowledging that it’s a problem. I’ve emailed, chatted with support, called support and sent a PM. All to no avail. 

[Kings2020]

Thanks but my Versa is no longer under warranty. Everything works fine but I am just not getting alerted of my notifications. The notifications are coming through fine, it just doesn’t vibrate to alert me. And no one at support knows why. This only happened after the latest firmware update. 

[upstateadkgirl]

Someone had posted a while back to go to settings, notifications and change to allow previews always. Back out of it and have someone text and it should work. Then go back into settings and change from show preview to show preview when unlocked. Back out and lock screen and have someone send a text. It should appear on locked screen as message but no preview. It’s just a fix for now but at least I’m now getting it on my charge 3. For my calendar notifications I got that to work but have to keep show previews. Hope this helps. It did for me until fitbit fixes it.

Sent from my iPhone

[MMCCE]

I did the fitbit update and I still need to have my notification setting  on “when unlock” to receive messages. How long is the warranty?