Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Danthebassman]

I turned on show previous always and now voila it’s working

DL

[Youlanda]

My Fitbit has suddenly stopped syncing to my phone! So frustrating!! It’s connected so it says, but to sync my distance etc... it doesn’t do that, it hasn’t done it since 10-10! I’m about ready to just get an apple watch to match my iPhone. I know I won’t have any problems then! Sorry Fitbit, but we all love to know how we’re doing each and everyday and keeping it logged each and everyday is really the reason why we bought it! 


Sent from Yahoo Mail for iPhone

[Apartm]

You’re absolutely right this has been going on for too long and what you’re planning on doing is a great idea. That’s what I did and it works so much better and the vibration is great

Sent from my iPhone

[MCP17]

It is noon time on 10/16 and I just got my messages viewable since the last update. Last night I saw a new update for my iPhone so i updated it. Next, this morning I saw an update for my Fitbit- I updated it- it took many tries as it kept saying there was a problem. Just now I went into Bluetooth connections and clicked on “ forget this device “. Then i went to my Fitbit app and clicked on “ delete this Fitbit “. I did not delete the app. Next I shut my phone down and rebooted and then opened my Fitbit app and clicked on add a new device and paired my phone. Got phone calls and weather alerts - no texts. Finally I went into my messages and had to change it from never ( this used to work - don’t want nosey people reading my messages ) but had to change it to always preview. Not happy but at least it works til they figure this out

Sent from my iPhone

[KatyK01]

The problem is - some of us have done this. And the notifications work for about 24 hours, and then stop again. I hope this doesn't happen to you, but that's the real ongoing issue. All the steps and troubleshooting they keep providing "work"... but unless you constantly refresh and reconnect your bluetooth, it reverts back to notifications stopping after about 24 hours. 

[SunsetRunner]

I have same problem! No updates since June! 😤

[Candygurl12]

Is this not the same issue with the previous several updates? I have been having this issue for months now and it's incredibly frustrating. How can this not get fixed and why is no one helpful when I call about it? 

[Candygurl12]

Completely agree. I reset my fitbit about 3 times a day. It's bloody annoying. 

[SunsetRunner]

I have had no notifications on the app dashboard since 18th June and no badge/trophies notifications since the 2nd June. All well before the iOS 13 update in September.  
I can’t believe the volume of complaints on here and yet there seems to be no resolution from fitbit. Clearly a problem with the app. 

Think it might be time to move to another fitness tracker 

[MrsC11]

I’m in the same boat and totally frustrated 🤔

[Dekero]

I have just installed iOS13.1.3 and the latest version of the Fitbit app.

I headed straight for Notifications / Messages and guess what it’s still the same SHOWING THE SAME DETAILS ENDING ON THE 10TH JUNE. That was a shout of frustration.......

No new notifications, no obvious changes basically ZILCH.

Fitbit needs to come off the pot and stop blaming iOS 13 for their incompetence. They need to go back to their app updates from the middle of June and check them out, the app was working as it should before then..

anyone got an Apple catalogue?

[nolahorserider]

These instructions were spot on.  My iPhone is working great now.  Thanks so much!

[Saraht1974]

What absolutely **ahem**s me off is that since the IOS 13  upgrade was put out they have known there was an issue, so how about making it public!! This way, we can make an informed choice about whether to hold off on updating our phones!! Poorly done people!!! 

[Ken1971]

I am experiencing the same thing, I have uninstalled and reinstalled my app and fitbit so many times.  I am about to give up and get an Applewatch

[KatyK01]

Spoiler: they've known before iOS 13 - I had notifications issues starting in July. And while I keep replying to let others know and express my frustration, moderators keep moving my replies to a different thread and keep changing my posts. l specifically have replied to a thread for a reason. 

I wish I could believe it's just an iOS 13 issue they're working, but I don't believe it is. They've known and only are going with official "Oct. 9" date of notifying about it - and yet I have tech support chats with case #'s stating they were working on supposed solutions long before this. FitBit is just wants sales. 

[Ken1971]

I am not sure if it's a iOS/Apple or Fitbit issue. Very frustrating.

[Sandilb]

Since the iphone update, my battery runs down in less than 2 days.

[Tazz56]

I had the same problem but spotted that the iOS 13 update turned off the Bluetooth in the Fitbit app. Try going into settings on your iPhone and scroll down to the Fitbit app, tap it to open it and see if the Bluetooth is turned off, mine was. Turn it on and it will sync, happy days 😄 Let me know how you get on, good luck 

[SunsetRunner]

Nope.
When I make a phone call my fit bit vibrates consistently telling me I am in the phone in case I didn’t know already.

[JCMC1957]

Ever since the new app I have to turn off my phone then turn on again just to get my steps. My Android has trouble finding my Fitbit even when II put my phone right on top of it. What is wrong. Joe