Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[D_Glass]

I would say it’s Apple. My Microsoft app for work will not work after the iOS 13 update, too. Apple has messed up a few things in the past after an update. 

[S-graves07]

Turning off other Bluetooth devices is one of Fitbit’s Troubleshooting steps that I have tried and it doesn’t fix the issue for me personally 

[Carlosi2]

I just bought the Fitbit versa lite for many reasons and one them being to receive fewer notifications during the day... I only wanted texts.... Being that  this feature does not work... I am thinking of returning this watch....  Is that allowed 

[acebaby79]

To me, this seems like a programing issue. (algorithm)  It's weird that I will get notifications for phone calls and calendar events, but not text messages. I have done everything that was recommended by Fitbit. I'm concerned that this issue has been going on for a month now, and it's still not fixed. My mom was going to get a Fitbit, but I told her to hold off because of this issue. Actually, I will tell anybody who wants to get one to hold off, since it seems that Fitbit cannot currently fix the problem. 

[Apartm]

Depends where you bought it from I heard if you got it from Fitbit itself they won’t accept refunds. If you got it from qvc or a department store I think you can

Sent from my iPhone

[Donnajoarthur]

Have they said if they are going to fix this problem with iPhones or are we just out of luck

Sent from my iPhone

[acebaby79]

This is what Fitbit said to me with my last correspondence with them.  The last emailed I received from Fitbit was Oct. 14th. So frustrating!

Hi, 

We appreciate you for getting back to us. 

We'd like to share that there are some users who has reported the same issue as you are experiencing regarding receiving notifications when using an iOS device with iOS version 13.  We’re aware of it and are working to identify a resolution as quickly as possible.

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

In the meantime, we'd like to recommend keeping your Fitbit app updated as  we usually release fixes through them, 

We hope for your understanding about this matter. Let us know if you have additional questions. 

Sincerely,

Jan Danielle M. and the Fitbit Team

[Carlosi2]

Thank you ... I ended up returning it... I had a recently purchased
two...the one paired with an Android phone works flawlessly... iPhone was
the problem

[stephenporter]

Stock answer....!
--

Moderator edit: personal info removed

[Tina_Horsrydr]

Mine still won't show notifications like incoming texts or phone calls.  Nothing!  I followed all the steps that they recommended.  Boohoo!!

[Tina_Horsrydr]

That's better than me. I get no notifications on my Fitbit from my phone!!  Arghhh!  I wish that Fitbit would at least communicate!

[Tina_Horsrydr]

You're not alone.  My Fitbit won't show any notifications like a call or text.  Some people say that they do see them, but mine does not and I've followed all the steps!

[Tina_Horsrydr]

Thanks for sharing!  I hope they get it fixed soon!!

[Carlosi2]

I have one paired to an Android phone that works perfect so I decided to get my wife one... Little did I know that iOS 13 is not working with a Fitbit when it comes to notifications... I ended up returning it this morning.. if this is apples way of making people by their watches I'm afraid this problem is going to linger for a while...

[Donnajoarthur]

I think I have done those steps at least twice a day since problem. It worked on my iPhone 7 last week got this new XR and now nothing . Wouldn’t have upgraded except for the other broke

Sent from my iPhone

[Carlosi2]

Same here... Nothing worked... 

[Donnajoarthur]

I wish they would just say we are fixing the problem and everything will be back on. But NO

Sent from my iPhone

[Ellingtonduke]

Can get WhatsApp notifications on Fitbit versa 2 and calls but not txts- is there a fix for txts. I’ve tried everything 

[Gdrobi]

I am very disappointed in Fitbit’s response to this issue.  I have tried the Fitbit link provided and it does not correct the problem.  Many users have said the same thing.  This is clearly and App / IOS 13 issue. Fitbit should hire someone who can fix it and stop wasting people’s time.  If nothing comes soon from FITBIT my best option is to buy an Apple Watch. I feel like I made a big mistake upgrading a a new Fitbit Versa from a Charge. 

[Donnajoarthur]

Everyone at my work and my daughters doesn’t work either. We are all getting very frustrated with this

Sent from my iPhone