09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-19-2019 23:18
10-19-2019 23:18
I would say it’s Apple. My Microsoft app for work will not work after the iOS 13 update, too. Apple has messed up a few things in the past after an update.
10-20-2019 02:30
10-20-2019 02:30
Turning off other Bluetooth devices is one of Fitbit’s Troubleshooting steps that I have tried and it doesn’t fix the issue for me personally
10-20-2019 06:44
10-20-2019 06:44
I just bought the Fitbit versa lite for many reasons and one them being to receive fewer notifications during the day... I only wanted texts.... Being that this feature does not work... I am thinking of returning this watch.... Is that allowed
10-20-2019 07:06
10-20-2019 07:06
To me, this seems like a programing issue. (algorithm) It's weird that I will get notifications for phone calls and calendar events, but not text messages. I have done everything that was recommended by Fitbit. I'm concerned that this issue has been going on for a month now, and it's still not fixed. My mom was going to get a Fitbit, but I told her to hold off because of this issue. Actually, I will tell anybody who wants to get one to hold off, since it seems that Fitbit cannot currently fix the problem.
10-20-2019 07:57
10-20-2019 07:57
10-20-2019 08:02
10-20-2019 08:02
10-20-2019 08:13
10-20-2019 08:13
This is what Fitbit said to me with my last correspondence with them. The last emailed I received from Fitbit was Oct. 14th. So frustrating!
Hi,
We appreciate you for getting back to us.
We'd like to share that there are some users who has reported the same issue as you are experiencing regarding receiving notifications when using an iOS device with iOS version 13. We’re aware of it and are working to identify a resolution as quickly as possible.
We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
In the meantime, we'd like to recommend keeping your Fitbit app updated as we usually release fixes through them,
We hope for your understanding about this matter. Let us know if you have additional questions.
Sincerely,
Jan Danielle M. and the Fitbit Team
10-20-2019 08:25
10-20-2019 08:25
10-20-2019 08:39 - last edited on 10-20-2019 11:56 by LiliyaFitbit
10-20-2019 08:39 - last edited on 10-20-2019 11:56 by LiliyaFitbit
Stock answer....!
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Moderator edit: personal info removed
10-20-2019 08:51
10-20-2019 08:51
Mine still won't show notifications like incoming texts or phone calls. Nothing! I followed all the steps that they recommended. Boohoo!!
10-20-2019 08:53
10-20-2019 08:53
That's better than me. I get no notifications on my Fitbit from my phone!! Arghhh! I wish that Fitbit would at least communicate!
10-20-2019 08:54
10-20-2019 08:54
You're not alone. My Fitbit won't show any notifications like a call or text. Some people say that they do see them, but mine does not and I've followed all the steps!
10-20-2019 08:55
10-20-2019 08:55
Thanks for sharing! I hope they get it fixed soon!!
10-20-2019 08:59
10-20-2019 08:59
I have one paired to an Android phone that works perfect so I decided to get my wife one... Little did I know that iOS 13 is not working with a Fitbit when it comes to notifications... I ended up returning it this morning.. if this is apples way of making people by their watches I'm afraid this problem is going to linger for a while...
10-20-2019 09:01
10-20-2019 09:01
10-20-2019 09:07
10-20-2019 09:07
Same here... Nothing worked...
10-20-2019 09:09
10-20-2019 09:09
10-20-2019 09:22
10-20-2019 09:22
Can get WhatsApp notifications on Fitbit versa 2 and calls but not txts- is there a fix for txts. I’ve tried everything
10-20-2019 09:37
10-20-2019 09:37
I am very disappointed in Fitbit’s response to this issue. I have tried the Fitbit link provided and it does not correct the problem. Many users have said the same thing. This is clearly and App / IOS 13 issue. Fitbit should hire someone who can fix it and stop wasting people’s time. If nothing comes soon from FITBIT my best option is to buy an Apple Watch. I feel like I made a big mistake upgrading a a new Fitbit Versa from a Charge.
10-20-2019 09:51
10-20-2019 09:51