Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Pubby]

Anyone else whose fitbit Charge 3 won't even talk to your iPhone?  I can't get my charge and my iPhone to see each other.  I had to remove the charge from both the app and my phone, then re add it.  It did pair but never synced after that.  Now I still don't get notifications, or the app doesn't update, and the time is 25 minutes behind.   Is this my charge malfunctioning (again, this is the replacement), or is this the IOS update?

[PEASOM]

Tried everything suggested and still no joy. Just bought the versa 2 yesterday. Very unhappy with watch. Issues with measuring sleep patterns too, only measures time. Looks like it’s going back to the shop!👎

[PEASOM]

Where's a more recent update? It's the 23/10/19 not the 10/9/19!

People are trying what has been suggested and we still are no further forward. What are you doing about this?

[Brandi_C]

I followed the instructions they sent out and now receive both call and text notifications on my charge 2. I’ve got the latest iOS update also.

[andreah90]

What about people that don't have iPhones and have been experiencing this problem since JULY!!!!!!

Where is our fix for that?!!?!?!?!?!?!?!?

[Srlopez29]

I’m so f-ing pissed because of this. I have to have my phone on silent because of my job and I’m missing important phone calls and texts because the notifications stopped. Tried the ‘fix’ that was suggested and NOTHING worked!!! This better get fixed soon or I may start looking into an Apple Watch. 🤬

[aeh310]

"we are aware that some customers...blah blah blah" was posted on 10/9. That was TWO WEEKS ago. Why is this so difficult to figure out? iPhone sent out another version of their iOS13 update, and still nothing on fitbit side. Come on guys, this is outrageous. Don't give us steps to fix the issue if every single comment back on this thread is saying that the instructions are garbage and don't work at all.

[NicoleArd]

Hello Fitbit! Have you sorted this out yet? I have tried everything and my Charge 3 is still not notifying me of texts or calls. This is UNACCEPTABLE. Please resolve and save your loyal customers...

[Courtcast30]

Which device did you have? I’ve tried everything for the flex 2

[Jjmills80]

I have the Alta HR and still can’t get it working  still. So mad 

[MichelleChar]

My Fitbit can’t get a charge. I can’t reboot either. This happened once the update failed. It’s out of warranty and Fitbit is only offering 25% off a new one. I’m not happy. 

[aeh310]

Versa. Calls and calendar alerts are fine, it's just the text notifications. DRIVING ME CRAZY that they haven't figured out a fix yet

[NaomiB05]

I tried everything step by step as directed below and it's still not working.  Anyone have any other pointers?

[NaomiB05]

I've done everything and nothing's worked.  What model Fitbit do you have?  Maybe that makes a difference?  I have a Charge 2

[myersm]

Has there been an update to this information since 10/10? I have tried all of your suggestions and more, and still am not receiving text notifications. I am getting very frustrated with my product that I paid a lot of money for, and a major function is not working for over two weeks now.

[davek395865]

I have installed  OS 13 

but I’m having trouble receiving phone calls on my Fitbit I cannot except it. I can receive text messages with no problem 

 I have contacted Apple with this problem as well as anybody else experiment the same problem 

[laurenjab]

Please put it back to not having to show the text message preview on all the time. I work in a very public setting, so I don’t want my messages out on my phone screen in the public. It used to work with having the previews on the phone screen turned off, so please restore that option to protect the privacy of our text messages! 

[Dragonfly0119]

This is infuriating. I have followed all instructions and still cannot receive text messages. Like others have said, perhaps it’s time to pursue a new watch and no longer recommend Fitbit. 

[R_K_Bell2013]

It was just as I suspected. A little bit Fitbit fault a lot of Apple fault. I update the firmware on my Versa lite, still would not stay connected. Updated my iPhone to 13.1.3 and NOW my Fitbit stays connected I get notifications on my Versa and it is working fine.

What makes all this so frustrating is (as I told tech support at Fitbit) we the buyer of the technology sit here and Apple says its fit its problem and Fitbit says its Apple’s fault and in the end it is BOTH of their fault and all we can do is sit back and wait for the engineers at Apple and Fitbit get together

Moderator edit: removed personal information

[Rhio744]

how do i update my firmware on my versa?  I think i did this the other day.. i updated something anyway.. but i am frustrated and really want to get this working.  I have my phone on silent ALL the time.. bought the fitbit so i could get my texts to my watch.  Was a garmin girl before, but made the switch.. up until this point i have enjoyed my fitbit but I am really over this.