Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Ecfrazier22]

Bye bye Fitbit. Switched to the Apple Watch this week. Tired of not being able to use my Fitbit to its fullest. 

[1720]

After 4 years of being loyal to Fitbit I will say bye. Useless for no functions except say time and track steps/exercise. Sleep is very important function which iwatch does not have. Just downloaded the iwatch app for sleep. Will look at reviews and will probably get a iwatch this weekend. Very sad to say goodbye.

Claudette
Sent from my iPhone

[shirleyursula01]

What Apple Watch series did you purchase?

Sent from my iPhone

[1720]

I haven’t purchased yet but will get the most recent (series 5).

Claudette
Sent from my iPhone

[dwaldon103]

Same.

Sent from my iPhone

[cholva]

Are there any updates to this? I have done all of the steps listed and still cannot receive text notifications.

[Jodi0820]

This still has no solution??? I have done EVERYTHING and still no text messages.  This is so frustrating!  I just want my text message to be on my watch...to much to ask? I had them now gone.  I feel like I wanted my money now sine I don’t have one of the major reasons I got the watch for.  Very upset...I don’t have the money I pad to throw away

[Kzim]

Yes come on Fitbit many of us are getting frustrated and disappointed .
At least take time to acknowledge our issues with your product .

Sent from my iPhone

[naujo]

I agree with you. I have tried everything and still nothing. I also am having problems with my Bluetooth is on but does not keep my charger 2 connected.
I am frustrated since Fitbit new about this for awhile and have you try several updates and it is apparent that has not helped.


Boomer Sooner
John
Sent from my iPad

[Jclm1980]

I did all the above and a month later I still don’t receive text messaging after the update. 

[shirleyursula01]

Thank you! I was looking online on Best Buy. Series 5 will be my major purchase next week.

Shirley

Sent from my iPhone

[nicoleinak]

I sent a message to fitbit requesting a refund or a new Charge 3 that will function AS ADVERTISED. 

[DivaMomVicki]

So glad to see fitbit posted an update to their compatibility issues... 2 WEEKS AGO. Fantastic customer service, fitbit. Almost as good as the 3-year-old thread asking for new fitbit challenges you've ignored. 🙄

I'm a teacher who purchased the Versa so I could see texts since I'm not supposed to have my phone out while teaching. (Specifically any texts from my sons who attend other schools.) I almost purchased an Apple Watch but since I'm a teacher money is tight, so I bought the Versa instead.

BIG MISTAKE. The function I need no longer works. I'll be asking Santa to bring me an Apple Watch for Christmas. 

[GrubbyDuck]

Please,  if this works for you?  Give me some Ku-Dos by 👍 vote! 

With iOS 13 Apple now requires Show Previews be set to Always or When Unlocked to get notifications on any connected device.

It was Apple & not FitBit that changed the rules.

I also use a Garmin Forerunner 245. 

Received this by email off their support team. Hope it helps Peeps in FitBit community too.

Garmin trackers & all devices on iOS 13 are having exactly the same issues as FitBit users.

In this self help I have replaced words Garmin or Connect with FitBit

I Am Having Issues with My FitBit Device After Updating to iOS 13 on My iPhone

With the release of iOS 13 permission settings to allow your device to communicate with your phone have changed. If you are experiencing an issue after updating your phone, review the following topics which should solve most issues.

The FitBit app displays the message "Bluetooth is turned off"

---

iOS 13 requires Bluetooth Sharing to be turned on for the FitBit app. 

Below are steps to enable this setting.

1. From the iPhone, select Settings

2. Scroll down and select FitBit app

3. Toggle Bluetooth on

NOTE: For the best user experience with your FitBit device and your phone, the Location setting should be set to Always and all toggles should be set to on.

I Am No Longer Getting Smart Notifications on My FitBit Device

To correct this issue follow the steps below:

Check Bluetooth Settings

1. From the iPhone, select Settings

2. Select Bluetooth

3. Under MY DEVICES select the "i" icon next to your FitBit device

4. Toggle Share System Notifications to on

Check Notification Settings

1. From the iPhone Settings, select Notifications

2. Set Show Previews to either Always or When Unlocked

3. Under NOTIFICATION STYLE scroll down and select the Messages app

4. For Messages, toggle Allow Notifications on, ALERTS options should all be checked, and Show Previews must be set to Always (Default) or When Unlocked as show below:

NOTE: With iOS 13, Apple now requires Show Previews be set to Always or When Unlocked to get notifications on any connected device.

[Cb83]

CALL FITBIT! I have been checking this thread everyday for 3 weeks trying everything everyone started and nothing worked! I googled the Fitbit contact number yesterday and they walked me through like 15 steps (all of which I thought I’d already done to no avail) but the order in which she had me do what I did must have been key!
My Versa functions as normal again! All notifications back! Yay!

Sent from my iPhone

[Kunk4]

I’ve reset and redone everything. I can get call and calendar notification, but NO Text messaging. Ugh 

[dwaldon103]

I already order mine from Amazon Prime. I’m done.

Sent from my iPhone

[dwaldon103]

I’m in the exact same boat...teacher with kids. I’ll bet that they will be on sale either Black Friday or Cyber Monday. Try to ha no on until then. I broke down and ordered mine from Amazon Prime.

Sent from my iPhone

[Janieburmy]

Cynical ploy by Apple to make software so complicated other developers can’t cope and so everyone goes out to buy more Apple products . It is crap though . Come on Fitbit you’ve had since at least June to sort this out 

[Rhio744]

I guess I will have to take time out of my day to call them. Annoyed that they aren’t posting this “magic trick” here.