Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Angelcm929]

I have followed all provided instructions and am still not receiving notifications of texts. When will this issue actually be resolved??? 

[SunsetRunner]

This is getting ridiculous. iPhone with iOS 13.1.3 and the latest Fitbit app, followed all the instructions but still no notifications for calls or texts on my Alta HR. I’ve missed multiple important calls and texts. Why hasn’t this been fixed yet? 

[Diane197642]

Remove the Fitbit from the app and your Bluetooth.

Re add it like it is a brand new one and it should work. It did for me

Sent from my iPhone

[SunsetRunner]

That did nothing. I’ve tried all their steps and nothing works.

[FM50]

Does that delete your history?

[GrubbyDuck]

@FM50 

No.  Your history is safe & restored when you log back in.

Monthly if not weekly I am presently doing full delete & install Versa & FitBit app.

Why I am sat here Garmin Forerunner 245 dominant & Versa1 non dominant wrist.  I'm in progress migrating to Garmin.

[photogrl]

Same. Have done all the fixes listed everywhere and at tops it works for a few hours before going back to not working. Versa lite & ios 13. So frustrated.

[Elenajanej]

Thank you!!! I have tried everything but this until now. Why didn't I think about doing a factory reset?! It works now and I am getting text notifications. I actually bought an Apple Watch but am returning it now. Turns out I love my Versa more!

[Paulag0215]

Grrrr!! Yes!!! But I won't get text notifications! I rely on this thing while my kid is at school! 

[Paulag0215]

Thanks! That worked for me.. But I don't want these hefers at work reading anything of my messages if my phone is on my desk! lol I changed it to show preview when unlocked so thats a little better!

[Trishyoung]

I forgot my password and reset it yesterday. All 2019 data has disappeared!!! How do I retrieve my 2019 data on my versa??

[Becca423]

So. What’s the latest? Are ALL Fitbit models having this issue? This has been going on for quite sometime....

[lmsafford34]

I have found that if you put it on the charger and then hold the button on
the side for 8 seconds it will reset it. You will know it is reset once
the smiley face shows up. Then fully charge it again. Mine seems to be
working fine now.

[Trishyoung]

I did that. It rest fine. But all my 2019 data has been deleted. How do I
retrieve my data?
--

Moderator edit: removed personal information

[Trishyoung]

I rest my versa Fitbit but all my data for 2019 is missing. How do I
retrieve my data?
--

Moderator edit: removed personal information

[Beancounter1975]

Ooh will have to try that. I upgraded my Ionic software last night but am still losing time over night and now I’m not receiving notifications.

Sent from my iPhone

[SunsetRunner]

I have tried every possible solution suggested and still have no messages showing on my fit bit charge 3. It will alert me when I’ve got a phone call but that’s all. Help!

[GrubbyDuck]

Hi @Trishyoung

Your data should have come back when you logged back in. I have flagged your post for moderator team top come & help you as this should not be happening.

After reset Versa did you too delete & reinstall app then go settings > Versa > Add device?

That should have recovered your account data & in full. 

[lorraineg]

Is there still an actual notification on/off toggle on the device itself? I can’t seem to locate it after the update? I see “do not disturb” and  “sleep mode” but not on/off?

[anncjones]

Depends on the model lorrainge but on the Charge 3 three you press and hold the left reset button and a screen with screen wake and notifications appears and you can toggle them on/off from there - hope this helps