Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

I had to turn my notifications for messages on to preview always to get them to appear and had to make sure the notifications/alerts I wanted to see were set to show in the Notification Center, Banners, and Lock Screen.

[shirleyursula01]

I’m at Best Buy now pricing Apple watches. Fitbit still in stores selling and they can not even fix the problems we having now.

Very disappointed with Fitbit customer service, CEO and etc.

Sent from my iPhone

[Mell1]

My Fitbit is no longer receiving notification. I’ve tried what it says above and still nothing. Has anyone found a way around it yet? It’s soooo frustrating 

[2autumns]

I get every notification except my text messages. I have done all the steps. I am frustrated because I have missed some texts that were important to answer in a timely manner. Anyone found a way to adjust it. 

[naujo]

I agree with the I am unable to get phone and  text messages, They still do not have an update.

[Kpbblah]

Thanks for the tip turning on preview worked. Guess it’ll do

[SunsetRunner]

Mine finally started working today but I had to turn on my previews and had to change it to always.

Chantel 

Moderator edit: Removed personal information

[KellyLaeli]

When will this be fixed... 

[PK716239]

I got it to work again!

I've tried all the steps a few times.  What seemed to work is syncing the watch to the app, logging onto the website to check it was there, deleting the app and forgetting the watch from the bluetooth list on the phone.  I restarted both the phone and the watch (to be sure it'd forgotten the links) and then reinstalled the app, starting from scratch essentially.  It works perfectly now although took a couple of attempts to get "WhatsApp" listed in the notifications list of the Fitbit app.

I imagine it's the complete reinstall that is the key step.  Fitbit should update their instructions!

[RoxieC]

Yes... I get all notifications except text messages...anyone have suggestions?

[Myasangel]

I don't think you should return it. It's just a software issue. I didn't have a problem with mine until I updated the software. Hopefully they can sort this out soon. 

[RoxieC]

Ok so I believe I fixed the text message issue...for Apple iPhone X I went to Settings>Notifications >Messages....then changed Preview to Always.  

Hope this helps!

[lisaber]

Since the fitbit update, I have noticed if you go to "settings", one of the items is "left button". You can choose what you want the left button to do: quick settings, music or notifications.

[lisaber]

I have this: notifications \ show preview \ always
I have messages \ show preview \ when unlocked

[lisaber]

They haven't fixed it in months. Not holding my breath that it will get fixed. Might want to return it.

[Rhio744]

I called both Fitbit and Apple to see what could be done. I refuse to turn on previews. That is NOT an acceptable answer and i told them both as such. (And besides I have seen many people who have posted here that have turned them on and it’s still not working!)

Apple suggested that i go to the apple.com/feedback and leave feedback under the iphone section which i did. And i urge all of you to do the same so that they know just how frustrated we are!  

I am working with a supervisor at Fitbit who is going to check with another team on Monday and call me back but i am not holding my breath that this will be resolved anytime soon. It sounds like Fitbit needs to do an update but that they have to work with Apple to make sure that this will work with their new settings. 

VERY FRUSTRATING 

[lorraineg]

I don’t understand why some people are having issues and some aren’t? I’ve updated both my iOS and my Versa and luckily I’m not having any issues.

Sent from my iPhone

[SunsetRunner]

I had to switch my messages to always too for some reason.

Chantel 

Moderator edit: Removed personal information

[Odyssey13]

@SunsetRunner   please check your posts in the forum - your real name and contact information are in each one. As this is a public forum, anyone can see this. You can edit the posts and stay safe.

[Jospen]

This is still an issue for me.l, I’ve tried several times to try the steps above but it doesn’t work! I’ve emailed fitbit and they said they are working on it.... it’s been over 2 weeks now. Is it ever going to be fixed? Is everyone else still having problems with this??