Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[momtolindsey]

No all data stays ! I didn't lose anything because you are not cancelling
your account with them

[SunsetRunner]

@FM50yup. thats the workaround.

 aaaaaaand...ANOTHER FITBIT FAIL

[Lmmhines]

Tried that today - still no luck for iPhone 

[Donnajoarthur]

Mine still not working after all the steps many many times
I Love how I’m getting so many emails on Fitbit advertising new watches and all the sales.
NOT

Sent from my iPhone

[Morgssssss]

Hey Fitbit! 

What’s the intention if there is no solution, in the near future? Fitbit cannot continue to sell devices that do not actually do what they advertise to. I bought a new Fitbit Inspire today and wouldn’t have bothered had I been aware of the ongoing issues. 

Fitbit cannot expect consumers to be ok with a no-timeframe apology, when they cannot use their devices as intended. Our devices can’t function as advertised and promised, what will be done about it? 

We are all awaiting your comments... 

[Normajean1945]

Still unable to connect

[Paraskevi]

Yes!

Sent from my iPhone

[LadyRein]

Maybe this is an iPhone problem, something they are doing to force people to buy their products and more updates will cause a shutdown on other notifications 😳😩. Or maybe FitBit just needs to get it together and figure it out! Lol I hope it’s the latter.

[KellyLaeli]

it is to do with i phone, they have there own watch so want people to buy
that..

--
Thanks

Moderator edit: removed personal information

[DeeWyNo]

Except people with Samsung phones are having the same issue... so it clearly is not just an iPhone thing. 

[momtolindsey]

I am sorry. Took me over two months to get mine working. Keep trying

[lorraineg]

I have an iphone 7 and fitbit Versa, both updated and no issues.

Sent from my iPhone

[KellyLaeli]

Lucky you. wish they would hurry up and fix.

--
Thanks

Moderator edit: removed personal information

[lisaber]

You are very very lucky!!!

[Amandamel]

Same with mine ! Did you figure anything out ? I just updated my phone again i have no more updates did everything 10 timessss so annoying 

[momtolindsey]

I pray everyone's start working soon. I am very grateful to have mine
working again.

[Amandamel]

So what did you do ? Or did it just start working again ? 

[LadyRein]

I only have an iPhone so there’s nothing “clearly” about it. But thanks for letting me know it’s the latter; like I’d hoped.

[momtolindsey]

I completely deleted the app from my phone for about the hundredth time in
over two months. Went to the play store and re down loaded and re set it
up and it started working again.

[Amandamel]

Literally just did it again and nothing 😡😡😡😡 I’m hoping there’s a solution soon