Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[mountngrl67]

Is yours working yet? Mine isn’t! I’m getting super upset. I even bought a new Fitbit. Nothing.

[GEEDAWG]

Nope !!!!!! Still not working!!
Soooooo done !!!!

Moderator edit: removed personal information

[Adriana64]

Idk about you but I absolutely cannot afford an Apple Watch.
Please please Fitbit fix this problem soon!

Sent from my iPhone

[SaLeMo]

I use my Fitbit with an iphone, I have been fed up with not receiving my text notifications as it's the main reason I wear my Fitbit 24/7, after reading many of the concerns and things to do I finally got my text notifications to work by going into settings, notifications, messages, show previews and change to when unlocked. I don't like my previews popping up for everyone to see because it will work that way too, so I tried when unlocked and it worked and made my day. I don't think its a big deal for a preview to come up when you have it unlocked but it would still be nice for Fitbit to fix this issue so we don't have to make this unwanted change. 

[SaLeMo]

You can fix it. Go to settings, notifications, messages, change show previews to when unlocked. I just did this minutes ago and it made my day to have my text notifications back. 

[Dougqt]

I feel like 42 days should be enough time to figure this notification issue out. iOS 13 came out September 19th. It is now October 31st and my notifications still do not work. I have tried all of the steps 4 times now with no change. If this does not get fixed VERY soon I'm switching to Apple Watch and not looking back. Get your act together if you want people to continue to buy your products. I have had a Charge, Charge HR, a Surge, and now a Versa, so I have been a loyal Fitbit customer, but you're about to lose me.  

[Britneyj19]

Did that. Didn't work

[Adriana64]

That did not work for me 😭😭😭

Sent from my iPhone

[GEEDAWG]

Here too. Have tried absolutely everything!!

[GEEDAWG]

Totally agree. This is insane. Should have gone with my 1st thought and bought the Apple Watch. Definitely a terrible mistake. 

[Liz2102]

Right followed steps and got notifications working 🙂 any ideas on the grey screen?

[Ceil212]

I just did this on my Versa and I am getting text messages! Why doesn't it work for everyone?

[sfisher]

Mine has stopped again.  Has anyone heard any updates from FITBIT since the 28th??

[GEEDAWG]

Don’t think it matters. Their updates are not helping me get my text messages to work again. 

[Neetu14]

What did you do exactly?
--
Regards

Moderator edit: personal info removed

[Liz2102]

No idea - but still got this grey screen, are yours still grey?

Sent from my iPhone

[Goldennika]

I’m having this same issue and after working back and forth with Fitbit over several days, they said since my device is outside of the warranty period, the only thing they could offer me is 25% off a new device. I told them I didn’t feel this was okay since it was due to a firmware update and they told me it was human error and there was nothing more they can do. I sure hope this isn’t the case now that I see all of these issues. 

[Liz2102]

People that have got notifications working - are screens still grey?

[Liz2102]

If you have an iPhone:

1. Settings 

2. Notifications 

3. Show previews - change it to always

that got mine receiving messages again

[Liz2102]

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