Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[GEEDAWG]

🤦🏼‍:female_sign:🤦🏼‍:female_sign:

[Gailio325]

agreed.  This is so totally screwed up.

[Tomacc2]

I did all the ios13 troubleshooting and mine still doesn’t work. 

[Gailio325]

Totally sucks

[GEEDAWG]

Not at all happy you all are still having issues too, but at least it’s a relief knowing I’m not the only one. It’s still so aggravating and beyond frustrating to have paid what we paid for this and now nothing. 

[englishrose2]

Yes I heard that works. But I don’t want people seeing previews of my texts
Thank for the option though

Sent from my iPhone

[englishrose2]

I have that too. When I’m on a call it’s still vibrating on my wrist for the duration of the call!
So as well as my Fitbit not showing texts it’s now just a watch that counts steps.

Fitbit this is absurd!!



Sent from my iPhone

[Swiffercute]

I tried everything per the recommended trouble shooting. I can’t get to my front screen on my watch to where I could control notifications My app is up to date along with my phone and I have tried everything you have noted. Very disappointed in fit bit. I also cannot control the volume on my airpods with my watch. When I first got my AirPods  in September the volume worked now it does not. With the most recent update I cannot even get my AirPods to connect, I love my ionic, but disappointed with most recent update and AirPod issues. 

[Cas25]

I’m gonna try this but I also don’t like my messages readable 

[ALM6]

I don’t like mine readable either but it’s the only way mine will work until it gets fixed! I’m just learning to always lay my phone upside down! 🤣

[Gailio325]

After futzing around for several hours, I at least have it synced to my iPhone.  I hope it lasts through my half marathon.

[Adriana64]

Mine finally started working, the notification all the time worked!

Sent from my iPhone

[Redz24]

I finally got my working today. I deleted my Versa from the Fitbit app then deleted the app and re installed it and set up my versa again and it worked.

🙂

[KLANDPHIER219]

I cannot even connect my Versa to my phone now! I get absolutely nothing! Before this, the Versa would disconnect from my phone A LOT. I have been looking at an iwatch because this is ridiculous!

[lorraineg]

I have no idea why but my updated iphone works fine with my updated Versa.

Sent from my iPhone

[Melanie17]

I’m all fixed, re installed the Fitbit in the app and paired to my phone again, seems to be working now.  Contacted the online chat help people and they were super helpful and got me working 

[Amandamel]

Mine literally just starting working a few hours ago ?!??!?! Weird for sure I have reset my watch and phone a billion times in the last month and today  I restarted my phone and my versa nothing happened at first then bam just starting working again so I hope it does that for everyone 

[lisaber]

That is exactly what I do!!!

[naujo]

How did you re install your Fitbit and paired it to your phone?

Boomer Sooner
John
Sent from my iPad

[Melanie17]

The Fitbit help chat people talked me through it.  I went into settings on my fitbit app and installed a new device, when it asked if it was new or to replace I chose replace.  Part of the automatic process paired it to my phone.