Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Adriana64]

Thank you. That worked for me and my Alta HR too.

Sent from my iPhone

[JessMN07]

My Flex 2 will receive everything BUT my message notifications. I have tried all of Fitbit’s jokes they call troubleshooting for weeks, to no avail. It’s gotten so irritating that I’ve stopped bothering to wear it because my message notifications was my second favorite feature. 

[SunsetRunner]

I have an iPhone and updated to iOS 13, I do get notifications of phone calls, but no longer get notifications of texts messages, which I liked. The troubleshooting tips did not work, Fitbit please fix!!!!!!

[Donnajoarthur]

This is going on a month for me my family and friends are all about to give up and buy different watches. We have missed important texts and more because of this issue that they have not fixed

Sent from my iPhone

[tlskim]

I’ve done EVERYTHING and still cannot get notifications from iPhone to versa 2.
just upgraded from charge hr 2.  
I feel like I ve made a mistake on choosing Fitbit versa 2.  Sad  

[Bgoms]

Hi!  I was in the exact same boat as you!  Did you update the settings> notifications >messages >only when unlocked?  You must, as i found out the hard way, turn off/on your phone.  It was only after this that my charge 3 now works perfectly!

[Bgoms]

Hi!  I was in the exact same boat as you!  Did you update the settings> notifications >messages >only when unlocked?  You must, as i found out the hard way, turn off/on your phone.  It was only after this that my charge 3 now works perfectly!

[Beth75]

Mine still doesn’t work properly i ave a 3 I have tried the fixes so many time on top of that it keeps losing time


Sent from my iPad

[BeardedBeast13]

Prior to iOS 13, I had the message preview settings set to never. Being that I did not want my messages displayed on my phone, however I still got my messages on my Fitbit blaze. After the update I called in and was told I had to set the preview messages to always. Was wondering if there are plans to correct this.

[SunsetRunner]

Hello and welcome to the Fitbit Community @BeardedBeast13 

I apologize that your notifications have to be set on preview currently to get your messages. At this time notifications are currently an issue that Fitbit is aware of and it working on.  I’m moving your post here so that you can stay updated with the notifications issues: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Im sorry I couldn’t be more help.

[tlskim]

I had my message settings to never also.  Because I didn't want my messages displayed on my phone locked and unlocked.  

I've changed that temporarily to always just to see if it w works.  

[tlskim]

Messages have to show on your lock screen.  (iPhone)  I had that switched off.    I turned it off long ago due to security and privacy issues when I wasn't near my phone to prevent others from seeing my texts.

[SunsetRunner]

I have gone through this series of fixes at least 10 times now, seems like FitBit could fix this problem in a timely manner.  Next step for me to attempt is getting a refund on this fitness tracker and going with a brand that supports it's consumers. 

[ChiMaster]

My blaze still isn’t working with iOS 13. Any update coming?

[JaimeJ813]

None of these tips and fixes work for my Alta. It's very disappointing that FitBit can't figure this out. It shouldn't be that hard. 

[Ryette]

Turning your message notification settings to "show previews when unlocked" seems to be an instant fix. 

However, I don't think that's clearly communicated in the troubleshooting steps, and as a result I bet that a lot of the people here who say they have tried everything are actually misunderstanding this step. (Myself included!)

Step 3 is referring to your actual iMessage notification settings, which can be found in your iPhone settings > notifications > messages > show message previews. If you change this setting, it should work. Fixed things instantly on my Alta HR. It is not referring to any setting within your Fitbit app. 

Fitbit, can you update the troubleshooting steps for #3 to be a little more clear about how to navigate to these settings?

I am editing to add a photo of the menu you should see, and circling the setting.make sure that show previews says "when unlocked" or "always"

[JaimeJ813]

Wow. Genius. I have no idea why that worked (instead of my typical setting
of 'always'' show previews) or why Fitbit could not communicate this on
their own, but thank you.

[CMH64]

I was stoked about your clarification on this step, as when I checked
where you indicated in "notifications > messages," mine was set to
"never." I changed to both unlocked and always, restarted phone and fit
bit (Versa 2) both times, and it still doesn't work. :-((((

[tlskim]

I wish I had seen this earlier. These steps I kind of figured it out on my own after many cuss words and headaches 😂 

it’s weird how differently versa works vs charge 2.  Charge 2 had no issues whatsoever with getting notifications from my phone settings.  

thanks for the presentation. Hopefully Fitbit keeps this bumped to the top 

[SunsetRunner]

Yes this is the step I was missing - thank you