09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
11-16-2019 17:28
11-16-2019 17:28
No. This works. Try it.
11-16-2019 17:28
11-16-2019 17:28
YOU ARE MY HERO!!!!!
11-16-2019 17:29
11-16-2019 17:29
Have you tried my fix?
11-16-2019 17:30
11-16-2019 17:30
You are so welcome:) Greetings from Norrway!
11-16-2019 17:32
11-16-2019 17:32
I love you too:)
11-16-2019 17:34
11-16-2019 17:34
Yes! It worked!!
11-16-2019 17:45
11-16-2019 17:45
I know 🙂 Have a great evening! Tell everyone the solution! 🙂
11-16-2019 17:48
11-16-2019 17:48
Hello, have you tried what I said? Reset Phone settings? It works for a lot of people right now! 🙂
11-16-2019 17:51 - edited 11-16-2019 18:20
11-16-2019 17:51 - edited 11-16-2019 18:20
11-16-2019 17:55 - edited 11-27-2019 13:31
11-16-2019 17:55 - edited 11-27-2019 13:31
I have posted a little on this forum regarding notifications no longer reaching Charge 3, and other watches.
I resently bought the Ionic, and had the same problem with it.
But now, I have solved this problem, even for my wifes new Versa 2.
The solution to text noticifation not showing and call notification not working on IOS phones when using Fitbit watches:
Remove the Fitbit from bluetooth devices. Remove the device from the app.
Go to settings, general, to the bottom, choose reset, and then reset all settings.
After the phone does its work:
Add the device again in the app, and say "yes" to all questions.
Now, under "settings", "preview", choose "when unlocked". This way, the text will not show when phone is locked.
This worked on my Charge 2, Charge 3, Ionic, and Versa 2.
You will lose some setting on your phone, but no apps, music, mails, or documents.
This worked for me. Spread the word!!!!
11-16-2019 17:56
11-16-2019 17:56
Hi @Badlands19 seems "your fix" is the one that Moderator @MatthewFitbit posted in the first post of this thread. Glad you and the wife are doing well with your Fitbits.
11-16-2019 18:03 - edited 11-17-2019 02:35
11-16-2019 18:03 - edited 11-17-2019 02:35
Hello, Odysseys13
I was not aware of that. Good to hear that you know of this.
I did not know at this point that it was already suggested.
11-16-2019 18:06
11-16-2019 18:06
Hi there,
I did turn off bluetooth and also did a force stop. I put my watch on charger even though it was at 65%. It seems when I did that the device was found and able to sync. Thanks so much for the ideas as something worked. 😊
11-16-2019 22:49
11-16-2019 22:49
11-17-2019 09:22
11-17-2019 09:22
What settings on the phone will be lost?
11-17-2019 09:42
11-17-2019 09:42
All settings you did since the phone was new. Text settings, background, keyboard sound, privacy settings etc..
No major things. It takes me 5 minuttes to get that back the way I want it.
11-17-2019 09:48
11-17-2019 09:48
Thanks. Have you found with resetting that you still have to select show preview with messaging? I just made that change on my phone and texts are actually showing up on my Versa 2, but I’d rather not have my phone show text previews.
11-17-2019 09:51
11-17-2019 09:51
Hi! Just backup your phone if you think you will lose something. No info will go lost. Only settings.
11-17-2019 10:34
11-17-2019 10:34
Yeah you have to show previews. It sucks. I’m about ready to buy an apple watch
11-17-2019 10:35 - edited 11-27-2019 13:34
11-17-2019 10:35 - edited 11-27-2019 13:34
Hi.
Yes, one needs preview on, always, to make it work.(Not anymore!!!)
And I really think it is super annoying! This is the same on the Ionic and Versa 2.
Just tried it, and notofocation wont work without it.
So if anyone has a fix for that, let us know.
Fibit doesnt seem to be breaking a sweat over this.