Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[TKitty]

What was the third step?? Nothing is working for me.

[Spoons79]

I don’t know what the third step is. I did everything that was listed to try in the post.

Kind Regards

Moderator edit: personal info removed

[LW1]

Step 3 is listed here.

09-22-2019 17:46 - edited ‎10-10-2019 18:22


MatthewFitbit
Fitbit Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more Fitbit Moderator 5544 538 7957
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE
Update the Fitbit app.
Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
Tap Settings > Bluetooth.
Tap the information icon next to the name of your Fitbit device.
Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
Tap the information icon next to the name of your Fitbit device
Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
Tap Settings in the top-left to return to the Settings page > Notifications.
Make sure Show Previews is set to Always or When Unlocked.
Verify the settings for each app that sends notifications:
App Settings
Calendar
Allow Notifications—On
Tap each notification type and verify the settings:
Alerts > Notification Center—On
Show Previews—Always or When Unlocked
Messages
Allow Notifications—On
Alerts > Notification Center—On
Show Previews—Always or When Unlocked
Phone
Allow Notifications—On
Alerts > Notification Center—On
Show Previews—Always or When Unlocked
All other apps
Allow Notifications—On
Alerts > Notification Center—On
Show Previews—Always or When Unlocked
4. RESTART YOUR PHONE
For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
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Sent from my iPhone

[TKitty]

Thank you. I believe I've completed this but I'll run through them again.

[SunsetRunner]

Were you able to get this resolved, I noticed your post was in June. 

[zimster]

Am I on the wrong thread?

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. 

My issue is that I'm not getting the notifications on my FitBit including the silent alarms.  I get no vibrations when messages come in, when I'm nearing one hour without 250 steps, when I reach 10,000 steps, etc.  Nothing!  I have been using my fitbit as my alarm clock for over 3 years and now it doesn't work.  It visually goes off but NO vibration, when will this be fixed???

[Lbevens]

When will this be fixed? I’ve done these steps after each Fitbit update and nothing has worked. At this point, I’d like a refund or replacement of my Versa. 

[Garrett3000]

Hi there,

I seem to be having a different problem than others here. I get notifications for everything EXCEPT text messages. Phone calls, calendar, Instagram, etc. 

OF NOTE: When I receive a phone call, the notification on my FitBit Blaze continues to vibrate long after I've answered my iPhone. 

[Sabix]

Yay! So glad it worked !

[Melrivera]

It’s been about a month for me with no notifications coming through. Extremely frustrating. 

[Gerhardt88]

Is there any update to this? My Fitbit still isn’t receiving text messages and I’ve tried all the directions that are listed here multiple times.

[KKB7]

Just contacted customer support re this and got the same reply as I did a month ago. They had me try to troubleshoot as we’ve all done, and that didn’t work. But their engineers are still working hard after 3 months, trying to resolve this problem 🙄. What a time for this to happen....right before Christmas. I won’t be buying a Fitbit product for myself or anyone else ever again. I can get a pedometer that functions this well at Target for $10!!! 

[LW1]

I have the most recent iOS update 13.2.3. I downloaded it on Friday, 11/22/19. I don’t know if this made the difference or not because this is my first Fitbit, but downloading that update and doing the steps in my previous posts worked to get text messages to my Fitbit. Maybe I just had beginners luck. I don’t know. I do know I had to keep my Bluetooth and Location Services on which is something I used to never do for privacy reasons.

Sent from my iPhone

[Peanuts19]

Hope Fitbit wakes up, seems like they don’t care

[Sassyred2030]

Remove the Fitbit from bluetooth devices. Remove the device from the app.



Go to settings, general, to the bottom, choose reset, and then reset all settings.

After the phone does its work:

Add the device again in the app, and say "yes" to all questions.



This worked on my Charge 2, Charge 3, Ionic, and Versa 2.



You will lose some setting on your phone, but no apps, music, mails, or documents.




These are the instructions I followed and it worked.

[zimster]

did not work for me.

[KKB7]

Didn’t work for me. 

[coachchristine]

Nope. Both Apple iOS has had 3 updates since; and I believe FitBit has
done one. I have absolutely everything listed and NOTHING has worked. At
this point - fit bit even replaced my tracker unit (becuase it wasn't
holding a charge) and even that didn't change anything - still no
notifications.

[Blackbird3]

Is notifications working for anyone yet? Like everyone else, I have tried all suggestions and they are still not working.

[GEEDAWG]

Only if it’s previews are on. So, no in my opinion, it’s NOT working. This is not how it was before. And I don’t want it or like it this way. No Fitbit for me for Again or for Christmas! Definitely going Apple Watch - which BTW, I was told to do. Shame on me.