Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[NinaW]

This worked except I do not want to see a preview of the text message on my phone, just my Fitbit. So while this was helpful, it does not solve the issue 

[Lbevens]

So, how about "Customer Service" (quotes intentional) told me to contact the retailer about a return. It was a gift, so I get the info from the giver (it was from Amazon). Amazon tells me to contact the manufacturer. Talk about going in circles.

I'm still stuck here with no notifications and less than stellar "Customer Service."

[Ak220474]

Has anyone managed to get their notifications coming through again.  I am really disappointed that this has not been resolved 2 1/2 months kster

[nsablatura]

Hi Ya'll, someone posted this simple solution last week, and I haven't had a problem since.  I now get all of my text messages!   Has anyone else tried it?

Solution....Settings> Notifications> Messages and that is where I changed the previews for the notifications - show preview when unlocked 

[SunsetRunner]

yeah but doesn't all your text messages show on you phone, even when locked?

[nsablatura]

I'm talking about getting text messages on my Fitbit not my phone. 

[Lbevens]

Yep. I have that setting set to “Always”.

I have tried literally everything. Literally. Everything. It’s not working. 🤷‍:female_sign:

[Nikki1818]

This didn’t work for me when are they going to fix this issue like common I’m tempted to get an Apple Watch for Black Friday.

[Frbdgirl97]

@Ak220474 

On iPhone go to settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit but only see the message on your phone when you unlock it. I have iPhone 11 Max on newest update with a Alta and it’s working fine this way until they fix it

[Nikki1818]

Still doesn’t work and I also did a factory reset and nothing still. I’m so pissed off

Get Outlook for iOS

[lisaber]

When set to preview when unlocked, your phone screen will just show who texted you but you won't see the actual message until it is unlocked.

[Spoons79]

I have done all of this and it doesn’t work. I do not want to change my message notifications even to show when unlocked because of the places I view my phone and messages....people are so nosey. This is not a fix as it doesn’t give users the freedom to set their personal preferences. It’s needs to go back to how it was before. 

[S_Hayes]

I’ve done all of these things multiple times. Deleted the app and re-downloaded, updated Fitbit, updated phone and checked all settings. Still no notifications. When will this be resolved? I’m regretting my decision to purchase a Fitbit product. 

[Nikki1818]

Not on my Fitbit I dont

Get Outlook for iOS

[Nikki1818]

I agreee I’m getting an Apple Watch on Black Friday I’m sick of this

Get Outlook for iOS

[TKitty]

yeah that did not work. I have tried everyone suggestion and nothing is working. Its worthless at this point.

[coachchristine]

I am too. Nothing has worked. FitBit seems anything but concerned. So
I've now appealed to Best Buy to credit my account toward the purchase of
an Apple Watch. I am told however it is quite an adjustment for those who
have been FitBit users for a while. Oh well, I guess it's an adjustment
I'm willing to make at this point to have functionality that I paid for. I
can't even in good conscious sell the watch to someone else knowing all the
features don't work.

[Odyssey13]

Hi @coachchristine  please edit your post to remove your name and contact information. Public forums and you need to stay safe. Keep on stepping!

[Mrbrown33]

Still no notifications!! What a waste of money this watch has ended up being. Totally fooled In thinking I could use it to pay for items as well, when in the UK there is only a hand full of banks it will work with, and none of them are the main ones. Rubbish!!!!

[Apartm]

Do you have the newer version or the old one because someone I know has the Fitbit Plus and they haven’t had any issues. To me the Apple Watch is so much better

Sent from my iPhone