Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Sazzle819]

I’m having the same issue. Updated to iOS 13 last night and all texts received today are not vibrating or showing up on my Fitbit Alta. 
I’ve done everything possible that I can think of, including Bluetooth pairing off then on, restart phone, update app, reset Fitbit. Nothing working. 

I really hope Fitbit can sort this issue. It’s obviously something to do with the iOS 13 update. 

[Roblee1]

I deleted my versa and re-added re-paired with Bluetooth. Hopefully it will
be fixed in the IOS13.1 update which should be released soon. So annoying.

[Cart3r27]

No text notification come through on ios13 update. Restarted devices, turned option on/off, software up to date, won't work. 

[C4LC]

I’ve had the same problem, has anywhere posted a solution??

[Sugarpuff]

Same with me. Did the update last night and now no notifications coming through. Hope this gets fixed soon!

[lakeloon1]

I installed iOS 13 yesterday on my iPhone XS Max, and now I am not receiving text and call notifications on my Alta. I only receive calendar notifications. I have uninstalled and reinstalled the Alta on my phone and my Fitbit account, but it is still not working. I have also checked notification settings and everything is turned on. I also updated the Fitbit app. Any help is appreciated, because I rely on my Alta buzzing to know when I receive a text.

[Ammber]

Anyone else update to iOS 13 and no longer receive text message notifications to your Charge 2? I’ve tried rebooting my phone, turning Bluetooth off and then on, having my phone forget the Fitbit and re-pairing, turning notifications off from the app, syncing, turning back on, turning notifications off from my Fitbit and back on, rebooting my Fitbit, switching back to light mode. Nothing has worked and I’m frustrated.

Moderator edit: updated subject for clarity

[Creativedav1977]

Go to Settings-> Bluetooth -> Info Icon and enable Share System Notifications

[C4LC]

Mines already on...

[Traviesa86]

Settings where? 

thanks

[Creativedav1977]

iOS settings

[SunsetRunner]

Same here.  Updated iOS this am - no more notifications.  All settings are correct.  Tried removing device and everything else mentioned.  Nothing.  😞

[T3ragram]

After I turned on message preview on my phone it started working again

[SCrawStock]

My husbands Versa 1 can’t get notifications since he updated the most recent Apple upgrade (13.0). His was the standard Versa (w/o the payment capability). My Versa 1(has the payment option) is working fine. We’ve looked through other posts and I’ve tried everything I could find. I worked to to match up settings on both phones and uninstalled the Fitbit app and Versa, then reinstalled them. His vibration motor is working. He gets call notifications, just not text messages. Any help would be appreciated!

[Traviesa86]

I have all the right things checked, but still no notifications. Sucks. Hopefully they fix it soon!

[SunsetRunner]

All other notifications came through except text messages. To make it work...turn on text message previews. It’s annoying to have messages displayed, but that setting will restore text messages if you’ve updated to iOS 13.

[BrittneeCT]

I’m having the same issues. My phone calls will show up on my Versa but not my texts. I did the whole off on, remover add back on. Nothing 

[Dutchtown]

• I am having the same issue. I’ve even in-installed the app and re did it. Nothing works. So frustrating especially when I rely on my watch so much. 

[suekay50]

I am having the same issue.  Phone calls are appearing but no text messages.  I am frustrated as well.

[clairechambers]

Yep same here. Only way I’ve found it works is to have text message previews on (iPhone XR) but I don’t like viewing half the message on my iPhone. So I have message previews on but only when the iPhone is unlocked. Seems to work so far but never had the problem before I updated to iOS 13. Hope it gets fixed soon