Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[clairechambers]

Yep same here too on my Versa. I’ve turned on message previews but have to put up with viewing half the text message on my locked screen 🙄 hope it gets fixed soon

[Sharonroberts]

Yup same here I updated to ios13 last night and haven’t been getting texts or calls coming through all day. Have tried resyncing ect getting calls now but still not text alerts 

[Sharonroberts]

Same for me too

[Ammber]

This worked for me too! Never thought about that as I already have previews when unlocked set as a general setting. Didn’t think to go into the Messages settings. Thanks!!

[LizzyFitbit]

Hi everyone. I appreciate all of you for visiting the Forums and reporting this situation. You did a great job with the troubleshooting steps, and let me help you out with this.

Before anything else, let me share that I've merged some of your posts to keep our forums organized, and so we can keep you updated. Our team is aware about the issues experienced with the notifications not working after updating to iOS 13. I understand how you're feeling about this, and to work on this together please give a try to the following steps:

1. On your iPhone's settings, tap on "Bluetooth".
2. Then tap on "i" button next to your Fitbit device's name.
3. Turn on toggle switch next to "Share System Notifications"
4. Then test the notifications one more time.

@Creativedav1977, thanks for stopping by to help our friends. I'm sure others will find your post is very helpful!

Keep me posted with the outcome!

[clairechambers]

I still have the same issue as before. No difference 😞

[Dutchtown]

I have done that several times. It’s still not working.

Sent from my iPhone

[Dutchtown]

I too have the same issue an restarted my phone again. Still not working

Sent from my iPhone

[Bc_w]

I went to settings, messages, turn on previews only when unlocked and now it works. 

[xelibrion]

Hey @LizzyFitbit what if I do not have the "Share System Notifications" toggle on my Alta HR? There's only "Forget this device" button.

I have tried to unpair and pair the watch again a few times, but no luck.

[xelibrion]

Okay, turning Bluetooth off and on did prompt the iPhone to ask for another permission and now "Share System Notifications" toggle is there.

Now I do get call notifications, but only briefly - maybe a couple of vibrations at the beginning of the call. Certainly not what it used to be. 

[Gregtm26]

Yes having the same issue on my inspire hr.  Tried all the usual twice

[malcomkitty1231]

I’m having this issue as well. I have don’t all the normal this ..... turning off Bluetooth, turning it back on ... i get calls not texts ..... annoyed. Downloaded now ios13 last night. Help!!!

[Cart3r27]

This works! - still I don't like previews since my phone is being viewed by a customer and I would hate to have a best friend idiot send a message intetended for me only lol 

Hopefully originally non previews is fixed soon! 

[Cart3r27]

• QUICK FIX SOLUTION

POSTED BY: BKroells82

* Enable Text Message previews

Steps:

- iOS Settings > Notifications > Messages > Show Previews > Always (Default) 

* Until they can fix it this works

[Dutchtown]

I’ve checked and rechecked several times. Still not working...

Sent from my iPhone

[Cart3r27]

Only other thing I did was

· shutdown Fitbit, turned back on, opened Fitbit app, turn off messages notifications, turned back on. Sorry 😕

[CaitlinCollins]

I have done this along will all other posted solutions but it’s still not working. 

[Dutchtown]

Same. Even uninstalled the app and removed the device and started over.

Sent from my iPhone

[SunsetRunner]

Doing this did not work for me. 👎🏻