Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Julierae1]

After changing the message to preview and updating to iOS13.1.2 it’s working again. 😃

[Apartm]

What did you do I followed the steps but it didn’t work

Sent from my iPhone

[Julierae1]

Agreed.

Get Outlook for iOS

[Julierae1]

I’m not sure if that fixed it or the message preview.
I guess I could try turning the message preview off and see if it still works. But now I’m afraid to change anything. Lol.

Get Outlook for iOS

[Sharondod]

I tap the i but nothing happens. And I have no option for “share system notifications “...so now what!

[Julierae1]

I switched the messages to preview always.
I also updated to iOS13.1.2.
Not sure which one or if both helped.

Get Outlook for iOS

[Julierae1]

Which Fitbit do you have?

Get Outlook for iOS

[Sharondod]

I tap the i but nothing happens. I have no options for “share system notifications “

[SunsetRunner]

Versa.  Just purchased 5 months ago. 

[Julierae1]

I have the Charge 2. It’s almost 4 years old and worked fine till the new update.

Get Outlook for iOS

[Julierae1]

I’m not sure if that fixed it or the message preview.
I guess I could try turning the message preview off and see if it still works.
But now I’m afraid to change anything. Lol.

[Sharondod]

I tap the i but nothing happens. I have no option for ‘share system
notifications “ I am so upset about this.i did two updates and nothing
worked

[Sharondod]

There is NO option for “share system notifications “.  I can’t sync my versa and I already updated iPad twice and now there is another update,I don’t know what to do

[Julierae1]

I also did everything I was reading including uninstalling the app and the Fitbit and reinstalling. Turning off my phone and restarting the Fitbit several times. 
The only thing that seemed to work was turning the messages to ‘preview always.’
Did you try that? 

[Julierae1]

Are you going to the Bluetooth settings to tap the i?

[LCShamrock]

Yes, unfortunately that didn’t work for me 

[Jackied216]

What did you do to make it work?

[Julierae1]

Shoot. 
I was so frustrated too. 
But that was what finally worked for me. 

[SunsetRunner]

It doesn’t work yet they’d why I’m frustrated

Pattie

[Julierae1]

So sorry Patti. I wish i could help you more. 😞