Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[rick311]

There are 2 places you need to enable Show Previews:

1. Settings > Notifications. The first line item is a general setting for this.

2. Settings > Notifications > Messages. Gotta have Lock Screen on and Show Previews: Always on.

Hopefully this is only a temporary fix as I personally don’t prefer the previews on my screen.

[Cheryllynn73]

It did work for me but I am not a fan of the previews on my screens either.

Moderator edit: personal info removed

[SunsetRunner]

Hello @Staceyrod 

I’m sorry your having trouble getting notifications to show on your Versa. Lets first find out if your particular device (iOS, Android) is compatible with the new update. Please let me know your device and version. You can check here as well: https://www.fitbit.com/devices

please let me know if it is indeed compatible so that we can try troubleshooting your lack of notifications.

[Kate425]

It’s still not working, I did everything!

[Cheryllynn73]

Switching the notifications under text message to always show previews. Once I did that it started working.

Moderator edit: personal info removed

[rick311]

I had issues with the bluetooth connection at first too.

Make sure it’s connected, syncs (try turning all day sync on and off), and the Share System Notifications option is on in the iphone settings bluetooth fitbit menu.

[Kate425]

This worked!! Thank you so much!!

Sent from my iPhone

[Kate425]

You don’t like the text to show on your Fitbit?

Sent from my iPhone

[SouthBay]

I installed ios13 on my iPhone 7. I can no longer receive messages on my Inspire. I did all the usual fix attempts (reset Inspire, Bluetooth on/off, phone reset) and still nothing. Thoughts?

[alxndrmo]

Apparently there are a great number of Fitbit users that are having issues with receiving notifications on their devices after updating to iOS 13. Some have found ways to make theirs work, while others are waiting for Fitbit to issue an update ASAP. Would have been nice if Fitbit developers were able to get ahead of this, especially when they knew the biggest iOS update was about to drop🙄

[DB.]

How do you turn on the message preview? 

[Cheryllynn73]

I have lots of nosy people at work. So I generally prefer to see them on my fit bit.

Moderator edit: personal info removed

[Cheryllynn73]

Under settings then notifications for text. It is at the bottom.

Moderator edit: personal info removed

[Kate425]

Which Fitbit do you have? I can only see a little of the text not the whole text.

Sent from my iPhone

[clairechambers]

When you get the notification on your watch, pull down and it should show you the whole message depending on how long the text is. Hope that helps

Claire

[Gertigirl]

I saw your message and I have a versa special edition. I can't receive anything from my phone. No call messages, no notifications.. absolutely nothing! I went through every step on the help side. Can anyone, I mean anyone help?

[kelleyalaine]

I just upgraded my iPhone XS Max to iOS 13 and now I’m not receiving texts on my Versa. Can anyone help? 

[Cheryllynn73]

Inspire HR

Moderator edit: personal info removed

[hlesnik]

I don't have that option on my versa

[Sammy0990]

Mine was already turned on and it’s still not working 😞