Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Apartm]

I’ve never touched the buttons on my Fitbit so it’s definitely connected. To me Fitbit needs to fix this instead of making us people buy new ones

Sent from my iPhone

[helga_h64]

Fitbit  is  mostly giving  tips  for Iphones  how  about  androids  bc  none of  these  tips  are  working  for  android  phones

[Sharondod]

My problem was it’s my iPad Pro but since I updated to 13.1.2neverything is working!

[Aggie108]

I have figured out that my messages notifications has to be set to always preview in order for my flex 2 to buzz/vibrate which I don’t like .... I don’t want a preview of my messages .. before the iso 13 update the messages notifications didn’t have to be set to always preview which was great ... can it go back to being like that please! 

[MsReed]

I have an Android, I too updated my versa get all other notifications but text messages!!! Need help now very frustrating 😠

[45Seis]

The text notification never worked when I bought this iconic Fitbit. The only thing that worked was the phone call. I got this watch in Aug 2019. I installed the app and restarted the watch. 

[Schwartz8445]

My FitBit says it is connected but it doesn’t show up on Bluetooth. Therefore, nothing listed here works. Should I set it up all over again? I already did on Saturday but could do again...

[Debmmac]

Are there any updates on this issues? When can I expect this issue to be fixed? 

[Leaaaaa]

I’ve had problems with notifications for the past two months with my Versa and android phone.. I just got an iPhone and still problems..

[cjbergerjr]

I have a fitbit versa and was very frustrated when I updated my iPhone XR to ios 13 and I had not received any notifications except when a phone call was active. But I have fixed this issue by going to "settings" on my phone and clicking "notifications" and then clicking "show previews" then change that to (Always). I also have set my iPhone notification settings for the fitbit app in the "options" category at the bottom under "show previews" to (Always) Let me know if this helps of if you still have issues and maybe I can further assist. 

[MsReed]

I just removed the app on my phone now trying to download again it's taking
forever to load.

[MoeHope]

O M G Apple release another update.  Just when I got it working 😞

[Debmmac]

Hi I have tried all these options but doesn’t help.

Get Outlook for iOS

[Debmmac]

I bought my Fitbit charge 3 on the day of the ios13 release and am so disappointed in how long it is taking to get this issue with notifications resolved.

Get Outlook for iOS

[Sharondod]

If everything is working for you I’m not sure I would mess with that

[Sharondod]

I’m not sure I would mess with the new update since everything is working now

[MoeHope]

Sorry. It help the last couple of times. Came home & Apple release another update.  Just when I got it working.  So frustrated 

[MsReed]

I don't have an iPhone 😭

[M-Kubota]

I tried all these steps multiple times and I still can’t receive texts or any notification on my Fitbit Inspire HR. Please fix ASAP! 

[MoeHope]

Sorry. It help the last couple of times. Came home & Apple release another update.  Just when I got it working.  So frustrated