09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-18-2019 18:00
10-18-2019 18:00
Somebody can help me? Notifications, text messages is not coming since I updated my iPhone. I need it, because I have to put in silence my phone at work.
10-18-2019 18:39
10-18-2019 18:39
Travis, not working for me!!
10-18-2019 18:47
10-18-2019 18:47
My versa had the same issue, I followed step 2 at the beginning of this post, share system notification was off, I turned it back on and the messages work, the other issue I still have is my favourite clock will not display, I deleted it and installed again but disappeared within minutes.
2. CHECK YOUR BLUETOOTH SETTINGS
10-18-2019 19:27
10-18-2019 19:27
10-18-2019 19:28
10-18-2019 19:28
10-18-2019 20:19
10-18-2019 20:19
10-18-2019 20:35
10-18-2019 20:35
I did do this, keep in mind there are lot of items that need to re - jigged (half a day's worth)!!
10-18-2019 20:58
10-18-2019 20:58
Today I've finally figured it out!
I've completed the suggestions by fitbit regarding the changes in notifications and going into phone bluetooth versa info icon on and checking the share systems notification is on, updated app and re installed the versa, not sure which one but they have all worked. I DO NOT recommend a phone RESET - did this and let me tell you how many things I had to change back!!!! 6 hours later and I'm in business.
As we're all aware there is an issue regarding your privacy now that you've set preview to always....
I hope the following will help others with this until we can change the preview option back to NEVER once fitbit figure this out and provide an appropriate update.
I have changed the notification setting to some apps that I don't want the preview appearing on my phone (text/messenger/banking).
1. untick the box for LOCK SCREEN.
2. leave NOTIFICATION CENTRE and BANNERS ticked
3. change BANNER STYLE to PERSISTENT
This will result in:
You will still hear your notifications sounds from your phone (if you have that turned on for each item)
You WILL NOT receive anything on the screen, it will stay black.
You WILL see the notification first thing as a solid banner that you have to do something with as soon as you open your phone. It will sit there until you dismiss or open etc.
and best of all you WILL get the notifications on your fitbit again YAY!
This is assuming you have an iPhone with the latest update ( currently 13.1.3 I have an XR) and your fitbit app, firmware (actual versa), are up to date.
I know this whole thing has been terribly annoying and we shouldn't have to do this but I guess it depends on how much you value your privacy if you want to go this far. Hope this helps!! Don't give up and buy an apple watch, you'll only kick yourself later 🙂
10-18-2019 22:25
10-18-2019 22:25
10-19-2019 01:52
10-19-2019 01:52
Reset of settings on iPhone X not working for my Ionic 😒
10-19-2019 03:00
10-19-2019 03:00
OK. I accept that, despite our best intentions, things go wrong from time to time. What is harder to accept is the timescale that this has dragged on for. What I am also struggling with is the lack of communication, via this forum, from Fitbit, as to when they expect to get this problem resolved. A simple communication, detailing what is happening and when we can expect a resolution would be appreciated (and I would suggest, not an unreasonable service to offer Fitbit's loyal customers).
10-19-2019 03:20
10-19-2019 03:20
10-19-2019 04:23
10-19-2019 04:23
Have tried these “fixes” so many times without success. This is getting absurd. How much longer before it’s actually fixed?
10-19-2019 04:53
10-19-2019 04:53
10-19-2019 05:29
10-19-2019 05:29
10-19-2019 05:43
10-19-2019 05:43
It’s been almost a month I haven’t been able to receive notifications on my Versa. I’ve tried all the troubleshooting. This is why I upgraded to a Versa to get notifications. I understand things go wrong but this is getting ridiculous, for sure. At what point does Fitbit figure this out or offer people a solution?!
10-19-2019 05:55
10-19-2019 05:55
That worked!!! I’m so happy.
But
My privacy is now gone. I don’t like that. Shame on Fitbit. Bless your heart
10-19-2019 06:31
10-19-2019 06:31
I’ve done everything possible. the time and effort I’ve put into trying to fix this issue is ridiculous. One of the BIGGEST feature for a smart watch hasn’t been working since the upgrade. I cannot have a ringtone at work so I am constantly missing txts and calls from my girls. FITBIT u need to step up with serious fixes. Customers should never have to spend hours trying to fix your issues. Never wanted the Apple Watch because the sleep option in Fitbit is important to me and iwatch does not have that option unless we download an app and battery drains fast with this option. I am truly considering swapping and deal with battery. At least I am not spending hours trying to fix Fitbit issues every single time there is an update. I’ve been Fitbit loyal since the first Fitbit and seriously thinking of dumping it and getting a nice iwatch for Christmas. Thank you Fitbit to the loyal customer service. PS: I know technical team is working hard BUT this should have NEVER happened. Be ready for stuff like this.
10-19-2019 06:46
10-19-2019 06:46
I’m having the same issue intermittently. Some days it’s fine until it’s not....
This just worked to get mine back up again.
1. Kill the Fitbit app in the background.
2. Turn your iPhone off.
3. Reboot your Fitbit (mine is an Ionic) left button and bottom right together
4. Turn your iPhone back on.
5. Open the app once you are back in your phone.
Mine flooded with all the missed notifications, had to clear them out.
The new ones are coming in again, hope that helps someone.
10-19-2019 06:57
10-19-2019 06:57