Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Janieburmy]

I’ve already done all of this and it still doesn’t work. iOS 13 is a pile of rubbish and has broken a lot of my apps 

[VickiStools]

It's almost been a month- what's the hold up please! 

[Nutty_nix]

I have completed all the steps suggested and still cannot receive notifications. Please advise if there’s any further updates. 
thanks

[AlessaB]

This finally worked for me and after it started working, I went back and changed it to the default one and it still works (for now!)

[StefanieViviana]

What exactly did you do?

Sent from my iPhone

[StefanieViviana]

When you say go to notification... notifications on what?

Sent from my iPhone

[Mary0816]

In settings

[Mary0816]

Oh my gosh!! You saved my sanity with this!! Thank you!

[J-flex]

I have an IPhone so can only rely info regarding this.  Your will have an App listed as settings on your screen. Click on the setting app and it will take to a list of options.  One of the options listed is Notifications.  Click onto that it you get a listing of all your apps and this is where you set your notifications for Fitbit. If you want to receive notifications from Fitbit enable the tab the says “Allow notifications”.  You can select the type of alerts you want, along with sounds etc.  

In your Fitbit App, under the account setting you’ll see you FitBit device and further down you see various options. Listed in this is also a notification setting where you can receive notification from low battery to challenges to exercise milestones.  Listed this is also an email notification feature where you can select and enable whatever notifications you want to receive.

i have a Blaze and on my watch I can slide (swipe left) the screen over exercise, fitstar, relax, timer, alarms, settings.

[J-flex]

You’ll want to check to see if your Bluetooth is enabled as well.

[NOTAHAPPY]

My Charge2 is and has been set to show previews, still cannot get text notifications. Very frustrated!! 

[J-flex]

Are your settings enabled on your a iPhone and Fitbit app

[NOTAHAPPY]

Yes

Have a great day,

Missie Aker

[Yvonne6]

Thanks! This helped. I hate the fact people can now ready my messages 😞 I hope this is fixed soon. 

[1720]

So here is another notification issue and before, you, Fitbit tell me to check my notifications all have been checked. I also don’t get my get up and walk notifications and that vibration, notification, fireworks that I’ve reach my daily goal. So this to say, on top of no txt, calls, messages notification I get NOTING. At this point FITBIT Is COMPLETELY USELESS. 

[Donnajoarthur]

I feel like it is just a watch that tells me the time

Sent from my iPhone

[Hiker2020DV]

My Fitbit (charge 3) stopped syncing to the app ever since the update so i removed the device. Now it’s not able to sync back to the app. I Have rebooted the Fitbit as well as the iPhone. Have turned Bluetooth on and off. It doesn’t want to sync. 😞 

[S-graves07]

It would be nice if mine even told the time 😕

[StefanieViviana]

Ugh can you walk me through this because it still doesn’t work

Sent from my iPhone

[lisaber]

This worked for me as well.