Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Rachelpatterson]

I am able to see notifications with the new software update but in my workweek hustle challenge my steps won’t transfer over to the challenge. I have gone through the steps above to try and correct the issue but it still won’t change my step count in the workweek hustle to reflect my current step count. I have tried removing the device from my phone and adding it back, resetting my Fitbit device, turning my Bluetooth connection off and on; nothing has worked. Please have someone help me.

[Mnferrara]

I’ve done all of these and it still doesn’t work

[SunsetRunner]

Is there ever gonna be a fix for this ? 
they should take every Fitbit off the shelf untill it’s fixed it doesn’t do what they advertise 

[Jacqui7960]

I’m having same problem 😫 x

[BaileyL]

Same here. I’ve attempted all steps and some several times. I have an Alta HR, which is already one of the older models. Worried I might not get the functionality back. 

[Jacqui7960]

Frustrating 😢

may have to resort to Apple Watch 😔 x

[Comom123]

Are there any updates on this problem? My charge 2 hasn’t received any notifications at all since the update and I did all the troubleshooting ideas. 

[Tambone]

No, I do not receive any texts just calls.

[AlessaB]

I was getting an apple watch this Saturday when yesterday, finally, Ingot my versa to receive text notifications. This is what I did (I have an iphone X and I had everything updated first - app and phone). I went into the phone’s settings, then notifications, I scrolled down to messages (I had done this before, but apparently the settings changed back). In messages, at the bottom, under options, change to show previews - always. Close everything and text from another phone. You should now get messages. Do everything again but change the preview settings from always to default. Hope this helps! It’s been finally working for me since yesterday 

[Jacqui7960]

Thank you! 

I think I’ve cracked it everyone! 

Setting - notifications - messages - change show previews to ‘when unlocked’ 

I did same for WhatsApp and appears to have conquered the issue ... hope this helps xx

[Prettywise]

I think fitbit should reward all of us with some free fitbit+ for having to figure this on our own! Thank you for figuring this out! 

[Jacqui7960]

has it worked for you? X

[RunMaine]

I just had a breakthrough. On the Fitbit app Charge 2 account page, I turned on All-Day Sync, followed the instructions, and I'm back in business!

[Appin]

...... Ah Jacqui, if only, if only! “Sigh”
I am glad for you that your fix worked but, alas, on my iPhone 7 it didn’t work. I guess that there are so many variables in settings either on the iPhone or in Fitbit app that it is impossible to say why your fix worked for you but not for me, but thanks for trying and for sharing. A

Sent from my iPad

[Icepol]

Didn't work for me, iPhone X / Versa

[Prettywise]

It worked for me! Ive got an iPhone 7 and this was my only issue as all my other notifications worked besides texts. 

[Demonsao]

Same issue for me as well. It appears that this has been an issue for a while now and it is disappointing to see that this is still not fixed. I would expect more from fitbit. 

[AirHej]

None of these fixes have worked for me and I've tried them all. I have an iPhone 11 Pro with a Versa and both are on the latest versions of their operating software and Fitbit app. My wife has the same phone, but can't receive notifications with a Charge HR 2. I just don't understand how Fitbit hasn't fixed this notifications issue weeks after it's become apparent that it is a problem for thousands of users. Completely unacceptable. I'm thinking of switching back to the Apple Watch if this continues to go on.

I'm not even going to get into Fitbit ruining their app....

[DRivera]

I have had the same issue since i did the update on my iphone x I get calls but no notifications. I have tried all the step they have posted still nothing works. Fitbit needs to address this asap not a happy customer!!

[SunsetRunner]

Hello and welcome @DRivera 

The banner displayed when you sign on is all that we know at this time. I’m moving your post to the thread where you can find the most relevant information on notifications.