Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[sguetterman]

    @Pbcobb Make sure your notifications are turned on.

[Beth75]

I’m like you I have a three and an IPhone XR and have tried everything they tell me

Sent from my iPad

[Kissedbysunshin]

@Beth75 I went to the beginning of this thread and started from the beginning and did the steps again. This time I turned on the Notification Center which was switched off and the. Restarted my phone and it worked. I got text notifications! Worth a shot if it’s that way on your phone. 

 

[Wisegirl3]

Notifications are on 

[Beth75]

Thank you will try this

Sent from my iPad

[dfidler410]

I have turned notifications on and off, deleted it from my phone, reinstalled, restarted phone and Fitbit.. I have done everything several times since the iPhone update and nothing works..

[Beth75]

Same here am about to toss the Fitbit away and get something else

Sent from my iPad

[dfidler410]

Me too!! If apple would make a smaller watch I would go buy one! It’s been too long that it hasn’t worked. 

[eewdad]

I have done the same. Very frustrating!

[J-flex]

I deliberately didn’t download any of the recent updates.  And, I won’t until the Fitbit wizards sort out their mess.

[CrystalCP]

I’ve tried all these solutions and still not getting notifications on my watch...any closer to resolving the issue?

[ndski]

me too- I have done everything listed... deleted the app, restarted the iphone, reset the alta.... nothing is working

[sguetterman]

Make sure your notifications are ‘on’

[CrystalCP]

Yep, did all that and some...still nothing!

[Cherfx]

I have tried all of the suggested solutions and have all of the latest updates.  I am still not getting my text messages or call notifications to my Fitbit.  This is inexcusable - you are a tech company after all and clearly don’t have the customers best interests in the forefront.  Very disappointed 

[Litchy]

I too have updated both my iPhone and fit bit app, but still can not connect the two, the blue tooth is not locating my Charge 3 at all 😠

[Lc865]

@Kissedbysunshin  Thank you for posting this screenshot! I changed my options to match yours and it worked! Woohoo!

[CPTMarge]

I get nothing! My Fitbit won’t even synch!

[Saplwaoiz]

No I haven’t 

[SJ11]

This has resolved the iMessage issue where my iMessages did not appear on my Fitbit after the update - however now because you are telling me I need to have my iMessage settings as “always” or “when unlocked” my iMessages are now no longer private and the content of the message appears on a banner on my phone or when my phone is unlocked. Before the update no context of my messages had to be seen and the notification still went to my fitbit! Please tell me this is going to be addressed and put back to the way it was??