Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[GEEDAWG]

Did you do anything for this to happen ? Please share with us. This is so disheartening! 

[eewdad]

I agree and now that Google is buying Fitbit, it makes me think I wasted my money and will have to jump to Apple. Sad.

[Peanuts19]

They updated the Fitbit, but I don’t have it on me, will try later today

[Beth75]

No I have tried everything they told me to do
I went to Europe when I came back and updated then this all happened grr

Sent from my iPad

[Beth75]

Thanks for the info

Sent from my iPad

[Swiffercute]

Yes turned off both phone and watch reset Fitbit app and it just started working. Not right away but a day later. Maybe Fitbit resolved the problem

Sent from my iPhone

[SunsetRunner]

They sent out a new update and afterwards mine works....this was about a week ago.

[eewdad]

Was update via phone or the versa?

[SunsetRunner]

Phone...I rec'd a message in the app that there was an update.

[GEEDAWG]

You received this message recently ??

[eewdad]

Never got that. Thanks for the info.

[tifter]

I followed those steps on my Versa light and bam its working. I am getting text notifications again after weeks of trying everything. thx 

[Pbcobb]

I'm no longer receiving any notifications on my Fitbit charge 2! I’m not happy with this☹️

[Beth75]

My phone and iPad

Sent from my iPad

[Beth75]

Did this still having problems

Sent from my iPad

[dfidler410]

I too have tried everything to get my text message notifications to work again. The only way they will work is to turn messages to preview always, showing my whole text message to the world. Unfortunately, that is not an option for me. So I relied on my fitbit to send me an alert when I received a text. Is this problem ever going to be fixed? I really don't want to spend the money for an apple watch. Or want to go with something as big as an apple watch either.

[writegina]

Changing the setting on my iphone for Messages to Show previews seemed to correct this issue.  However this really goes against my preference of having my texts previewed.  Really hoping you correct for this since I really don't want to preview my texts on my phone. I don't care if I don't see the preview on my wrist either, just want to be notified that something came through.

[writegina]

oh and this is for a Charge 3

[dfidler410]

I completely agree. I get a lot of work text messages and they cannot be previewed over my phone by others. Half the time I don't even know that I have a message. Just very frustrating. I have an Alta HR

[Kissedbysunshin]

I just got the versa 2 on 10/29. Firmware is up to date but I’ve never gotten a single text notification on it. I’ve done everything suggested at least 3 times. Short of uninstalling and starting all over again. I have an iPhone 8 and updated to the latest iOS. My husband has the Versa and no notifications issues and an iPhone 8 as well. What else can I do to try and fix it? 😔