Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[ddomo328]

For what it’s worth I bought three trackers that were those cheap ones from China on amazon after I sold my bit. I read the reviews and all three of them said the people were getting texts on the respective bits. After trying them out, none of them sent texts through iMessage. I got notifications from WhatsApp and line etc. I also got the phone calls though never iMessage. Just like with my Fitbit, same issue. 

Apple has always been proprietary with their products and so they just want you to buy their products. I’m not surprised if they will no longer support third party products.

I don’t know if google intelligence will be able to fix this if they choose to. I checked the earliest message of this post and it’s from June. June you guys. So I think if you tried everything and you still want to use your bit, you better find out how to roll back to iOS 12. 

 I’m disappointed too. 

[SunsetRunner]

Indeed - whilst many affected users continue to experience issues and simply grin and bare it, people’s patience is clearly starting to wear thin.   Fitbit should not confuse customer loyalty with their own complacency that users will see it out.   The longer this debacle rumbles on, with no end in sight it seems, people will vote with their feet and jump ship.   Fitbit will only have themselves to blame.   

[mountngrl67]

I agree! This just may be the demise of Fitbit! I’ve been trying to get notifications back on 2 different Fitbit models, but neither will work. I’m so frustrated!

Sent from my iPhone

[Apartm]

Same thing happened to me and it was aggravating. I switched to an Apple Watch and I love it no issues at all

Sent from my iPhone

[GoodbyeFB4u]

Goodbye Fitbit 

u can’t sync my device unless I spen an hour resetting everything 

Going to a company that WORKS

[Peanuts19]

So am I, I don’t wear it that much now

[Apartm]

If you have an iPhone I’d get an Apple Watch it’s phenomenal and works great. I love it

Sent from my iPhone

[SunsetRunner]

I do, and trust me, an Apple device is very much on my radar.......

[ShainaW88]

This did not fix the issue, I am still not getting notifications from my phone on my Fitbit. Please update this, I am missing calls because of this. 

[DenB]

my notifications dont seem to be coming to my phone through bluetooth.

cant get it to pair

[ShainaW88]

Switching my phone from silent mode to regular mode & back to silent mode fixed the issue for me (for now at least). I like to keep my phone in silent mode & get notified on my Fitbit so it’s less annoying to others because they don’t have to hear my phone ring. Maybe something needs to be fixed to make notifications work better when the phone is in silent mode. 

[MNFrisbs]

Sleep mode needs to be turned off. Fixes the problem.

[SunsetRunner]

Thanks for the sleep mode suggestion.   I would, however, echo the many comments of others  - we shouldn’t have to discover for ourselves, or rely on others, for any number of ‘work arounds’ to get our devices to work.  They should work - without exception - as designed and advertised, as a matter of course.    

[SunsetRunner]

Hello and welcome @DenB 

Thank you for coming to the community with your question. Currently notifications is a known issue that the Fitbit Team is aware of and working on a fix. Please review this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Any and all information pertaining to the notifications issues can be found on that thread.

Im moving your question to the thread I posted here. Im sorry I couldn’t be more help. 

[MBoisy22]

Where is sleep mode?  I have a charge 2

[Wisegirl3]

Try this, it worked for me
on your phone under Bluetooth, choose Forget this Device for the Fitbit, then delete the Fitbit app and reinstall setting up notifications again. This time it worked. So hopefully it stays that way.

[caylacaster]

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon  next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon  next to the name of your Fitbit device
   4. Turn on Share System Notifications.

THIS WORKED FOR MINE!

[casperv04]

Everything was working fine on my XS Max with the new software; however, when I upgraded and went to the 11 Pro, I can't my Inspire to even sync.  I have tried unstalling the fitbit app, turn phone off and on, turn my wifi off and on.  I then removed the Inspire from the device and am trying to re-connect and it just keeps indicating it is searching and can't locate it.................

[TessaBit44]

The way I got

mine to work after this problem was by going specifically to messages and turning on the show previews of the messages when my phone is locked. I tried going to the general notifications to turn this on like it suggested but it doesn’t turn the messages preview on. You have to do that individually. After I did this all my messages and phone calls have come through just fine! My friends versa had the same issue and this fix worked for hers too! 

[casperv04]

I am not sure I understand your reply.  I can't even get the inspire to connect to the new iphone.