Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[cjbergerjr]

So I have just updated to ios 13.1.2 and I am now receiving notification to my firbit versa  If you have already tried these steps and it's not working [going to "settings" on my phone and clicking "notifications" and then clicking "show previews" then change that to (Always). I also have set my iPhone notification settings for the fitbit app in the "options" category at the bottom under "show previews" to (Always)]

You should also open your fitbit app and then click your profile and then click your fitbit then click "notifications" then make sure all of those buttons are active (Calls, text messages) Then click "App notifications" then make sure all the apps you want to receive are turned on. This is all I had to do to get mine to start working again after the ios 13 update. Sorry if this still doesn't help. 

[Daisymae2002]

Thanks...we have found this out but the problem is we do not want to preview text on our phones...we have never had to do this before and it does not allow for privacy.

Sent from my iPhone

Moderator edit: personal info removed

[MoeHope]

Thank you. I was good until the NEW UPDATE 13.1.2 lol

[MoeHope]

No sure what you should do. Apple dropped another updated. So frustrated 

[Saburkem15]

I just got mine working by doing the following:

1.  Open up Settings - Bluetooth - Fitbit Product

2.  Click forget device

3.  Open up Fitbit app and click on your profile and then notifications

4.  It will ask if u want to pair, say yes.

5.  U should be all set.

[Sharondod]

Thank you !

[Apartm]

Don’t try it again I’ve already done it twice and it still doesn’t give me notifications on my Fitbit just my phone I’m ready to get an Apple Watch

Sent from my iPhone

[MoeHope]

New update & I’m right to where I started

[MoeHope]

Worked until I got home Apple dropped another update 

[TriciaLH]

I finally figured mine out after a couple of weeks. If you have an iPhone and currently have your text messages set to not show you a preview of the message, you won’t get the notification. I just set my text message preview to “Always (default)” and I got the text alerts again. Bummer because I don’t like people seeing my texts on the front of my phone. Hope this helps. 

[Apartm]

Uh I’m not doing that I don’t want people seeing my business I’ll go get an Apple Watch if they don’t fix this soon it’s aggravating me

Sent from my iPhone

[ChrisF-Alta]

Have done the steps suggested by you, but unfortunately I still am not seeing the notifications from my iPhone. This wsd a very helpful feature on the Versa and I hope that you fix it soon.

[lisaber]

Nothing works for iPhone either. I have the iPhone 7 and have tried EVERYTHING everyone is talking about and I still get no text messages on my versa. Bluetooth is always on and "show preview" is always on and still nothing works. I'm beyond frustrated with all of this!!!

[lisaber]

My iPhone has always been marked to "show previews" and still no text messages. My iPhone shows who sent a text when locked but not what is in the text. My versa still isn't working right. Very upset and frustrated 😞

[BrittneeCT]

Yeah but the problem I have with this is I don’t want people seeing my text. I want it to just be the name of the person texting me as before. I told Fitbit IT that I shouldn’t have to have it on preview in order for it to work. I didn’t have to do that before the update 

[lisaber]

Done all of this and still does not work!!!!!!!

[cjbergerjr]

If you have already tried this option [But I have fixed this issue by going to "settings" on my phone and clicking "notifications" and then clicking "show previews" then change that to (Always). I also have set my iPhone notification settings for the fitbit app in the "options" category at the bottom under "show previews" to (Always) ]

You should also open your fitbit app and then click your profile and then click your fitbit then click "notifications" then make sure all of those buttons are active (Calls, text messages) Then click "App notifications" then make sure all the apps you want to receive are turned on. This is all I had to do to get mine to start working again after the ios 13 update. Sorry if this still doesn't help. 

Also you should make sure on the actual fitbit device you have that set to accept notifications and that do not disturb is not turned on.

[lisaber]

Again, my iPhone has always allowed previews but still don't get my text messages!!!!!

[lisaber]

I AGREE!!!!

[Gheea]

My iPhone Bluetooth now doesn’t even see my Versa after following the suggested reset instructions. Just. Awesome.