Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Wildorchidal]

Turn off the the preview in the message notification setting and your text messages will appear on your versa. I hate that this has to be done so I hope the update to the app works so I can turn the preview back on. 

[Apartm]

I gave up on it and got an Apple Watch. Fitbit was aggravating me they’re acting like they’re not responsible for this. And for that they can lose customers

Sent from my iPhone

[LifeofLiberty]

I’ve followed all the steps multiple times and nothing works. Only my second day with the Fitbit Inspire HR and now wishing that I didn’t get rid of my Apple Watch. 

[Hr777]

Mine still isn’t working after trying all the suggestions. When can I expect this problem to be solved? This is such an important feature of the Fitbit. 

[Nikki80]

I have always had preview turned off in my message settings 😞

Sent from my iPhone

[Peterboynz]

Still no notifications on Blaze from SE since updateTO IOS 13...is there a fix yet?

[Cccfarbs]

Turn off the preview in the Fitbit app or the overall phone setting in Notifications?

Sent from my iPhone

[Peterboynz]

So I take it that it is either no preview, or no notifications, am I right?

What is it with I.T. people.....IF IT AIN’T BROKE DON’T FIX IT!!

Sent from my iPhone

[Tweetchrissy]

Does it have to be to show preview. Or a specific setting in preview?

[Peanuts19]

You could try, but nothing works for me

[Drhoothoot]

I am sure everyone is stating this, however the steps did not work. Tried sharing system notifications, turning banners off and on, reinstalling the app, factory reset, etc. I work in healthcare and can't have my phone out in front of patients or in meetings, so I use this notification functionality in case family has to get a hold of me. I hope fitbit can fix this asap otherwise my business will be taken to a fully functional smart watch.

[MrzWolff]

I have completed all steps, restarted everything, disconnected, updated, un-linked, re-linked and all of which do not solve the issue.

FIX THIS ISSUE!!!!!!!

Last week I had to contact customer service because my phone and my Fitbit Lite didn't have the same readings and was told they had never seen this issue and would have to get back with me. 

I would prefer the fitbit but if it's not going to work properly what is the point!

[Bruffier]

I’ve tried restarting my Inspire and as far as I can tell notifications are turned on although I don’t have the “i” next to the inspire name in the blue tooth section but still don’t receive notifications. I hated to delete and reload my app as it says it will delete my info but do in need to do that also? Still not receiving notifications. 

[Apartm]

Switch to an Apple Watch it’s so much better and you can get one at Apple online for 199 and it works great so much better then a Fitbit and you don’t have to add a line. That’s what I did

Sent from my iPhone

[Marquism16]

Got my messages back to notifying me on my watch which is great! But, I had to turn on my message previews on my iPhone which I previously had off. What’s the point of having them on my watch if my phone is going to tell me anyways...? Even if I have it as “only when unlocked”, FaceID can still pick it up. My opinion, that’s a little dumb.... I get Fitbit has to work with Apple but really? That was the only way to fix it the issue?  Why can’t it be back to the way it was?? 😩#hatingthechange

[Marquism16]

Side note: I love my versa! Just hate the changing of things when they were PERFECT! 

[Apartm]

It’s ridiculous I gave up with Fitbit and went to Apple it works so much better and you don’t need to add a line you can still receive texts and phone calls on it you just can’t talk through it. I like it so much better

Sent from my iPhone

[iammattcote]

I followed these steps and it worked...for 2 days. App appears to have updated last night and now it’s not working again. Can we expect an actual fix soon? This is awful. 

[Adsnan]

Updated the App this afternoon in the hope it would solve the issue of no notifications. Sadly it hasn’t 

[KimN92]

I have done all of these steps. I have restarted my fitbit, changed notifications, deleted the fitbit app, restarted my phone and I am still not getting text message notifications on my charge 3. Help!