09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-08-2019 12:02
10-08-2019 12:02
What if there is no “i” beside you’re Fitbit in Bluetooth how do you update your app then???
10-08-2019 12:25
10-08-2019 12:25
this worked for me thanks for sharing
10-08-2019 13:27 - last edited on 10-09-2019 15:36 by LiliyaFitbit
10-08-2019 13:27 - last edited on 10-09-2019 15:36 by LiliyaFitbit
You need to go in the fitbit app and pair it
Sent from iPhone
Moderator edit: personal info removed
10-08-2019 13:48
10-08-2019 13:48
I have also done all the suggested tips to get my Charge 2 working, and despite numerous attempts, it is still not working!!!
I have to have my phone on silent during work hours, as so do many other people, so rely on my Fitbit to alert me of any calls or messages.
Please please can you get this fixed ASAP!!!!
10-08-2019 14:05
10-08-2019 14:05
Wondering if there has been any progress made on this issue? I prefer not to have to change the notification settings on my phone to enable them on locked screen (did not have to on previous ios verisons). Also, when I place a call my fitbit starts vibrating constantly stating there is an incoming call which is incorrect. I've actually stopped wearing my Blaze because the functionality issues with the app/notifications are bothering me enough. Please resolve.
10-08-2019 14:11
10-08-2019 14:11
Same here... I have texts and calls notifications now on my Blaze if I choose "Show Previews> When unlocked" but my Blaze keeps vibrating after I pick up a call and even vibrates when I call someone...
10-08-2019 14:28
10-08-2019 14:28
I’ve followed this help desk but I’m not getting text notifications still, please help😫
10-08-2019 14:30
10-08-2019 14:30
Downloaded 13.1 last night and NOW can’t get any messages from anyone who has a iPhone on my watch , I can an android but need both , have spent my entire day off doing everything it has said to do even thou the ONLY that is different is downloading stupid software , I would erase the download if I knew how
10-08-2019 14:31
10-08-2019 14:31
I’ve don’t that and nothing !!!
10-08-2019 14:43 - last edited on 10-09-2019 15:37 by LiliyaFitbit
10-08-2019 14:43 - last edited on 10-09-2019 15:37 by LiliyaFitbit
Did you try uninstalling the Fitbit from your phone and then adding the device again?
I did that and then tried the steps that were suggested
Sent from my iPad
Moderator edit: personal info removed
10-08-2019 14:45
10-08-2019 14:45
10-08-2019 15:13
10-08-2019 15:13
Following all the steps provided by Fitbit, setting up the watch from scratch, Managed to finally get mine working using the ‘show preview’ option in the IPhone setting but with the option to show previews only when phone is unlocked so won’t show the preview if locked, more private. Good luck and hope it works for you.
10-08-2019 15:21
10-08-2019 15:21
10-08-2019 15:25
10-08-2019 15:25
10-08-2019 15:32
10-08-2019 15:32
No difference for me either
10-08-2019 15:33
10-08-2019 15:33
None of these suggestions work. I think Fitbit might have to do an update that we can get through the App Store. It’s very annoying
10-08-2019 15:39
10-08-2019 15:39
I’ve only had mine for like 2 weeks and this update has messed up texts. Everything else is working fine, just no text notifications.
Tried uninstalling the app twice, still nothing.
10-08-2019 15:40
10-08-2019 15:40
Tried uninstalling the app twice, still nothing.
10-08-2019 15:41
10-08-2019 15:41
10-08-2019 15:46
10-08-2019 15:46
Hope so. I did all the steps and NOTHING!! at least it does the real reason I have it - steps, sleep, tracking workouts.