12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
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All other apps |
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For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
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01-11-2020 10:19
01-11-2020 10:19
I have followed your directions and yesterday it worked. Today it won't. I go through each step and reboot my phone and it still will not recognize my Charge 3. I cannot do this on a daily basis, it's ridiculous.
I am very very disappointed that this issue cannot seem to be answered in a satisfactory manner.
What do I do now?
01-11-2020 10:32 - edited 01-11-2020 10:33
01-11-2020 10:32 - edited 01-11-2020 10:33
After 86 pages of users saying your fix doesn't work, how about some clarification from both you at Fitbit and Apple? Can't you two fix this? Multi billion dollar companies and you can't fix this problem?
Shame on you. I have been a loyal customer for years. I am on my 5th Fitbit now using the Charge 3 and this is so frustrating for all of us!!!
If you can't come up with a fix that works permanently, you will lose this customer permanently.
Signed,
Another very frustrated Charge 3, iPhone user.
01-11-2020 10:37
01-11-2020 10:37
I have the inspire hr and I feel the same way! Very frustrated!
01-11-2020 10:40
01-11-2020 10:40
This is really not acceptable. If they don't fix this then I'm out a lot of money for my Charge 3. I simply don't understand why they cannot fix this. It's unbelievable.
01-11-2020 11:54
01-11-2020 11:54
I found that if I go to settings > notifications > messages, I will only get an alert based on what my show previews setting is on. If I set it to always, I get the notifications always, when unlocked, only if my phone is open, and never I don't ever get them. I like to have this set to never for privacy, but that never prevented me from receiving the alerts prior to the new ios update. That is very unfortunate if I now have to choose between the show preview setting I prefer or getting notifications. I really hope they can figure out how to get it back to how it was when I could do both.
01-11-2020 12:02
01-11-2020 12:02
still doesn’t work for me and very frustrating!
01-11-2020 12:11
01-11-2020 12:11
Fitbit needs to fix this issue ASAP. I stopped wearing mine because of it. The only way I get notification on my Fitbit is by allowing a message preview to show up on my iPhone. I don’t want the preview on my iPhone. What is taking so long to fix this?
Also when is a new Fitbit charge going to be released?
01-11-2020 12:57
01-11-2020 12:57
My Versa lite is crap. It now at the bottom of the lake outside. I have no no time for malfunctioning technology. Bye Bye junk. Spending hour after hour chasing emails - sending clip pictures killing presious time and hoping for resolution is not my cup of tea.
NO I DO not want any help.
Junk is junk.
01-11-2020 14:41
01-11-2020 14:41
So I completely uninstalled my Charge 3 from my iPhone 11 and reinstalled it and it worked for about an hour and then .......... No Device Found..........to say i am upset is an understatement.
I have tried and tried until I am sick over this.
So I'm taking the Fitbit app off of my phone and will use it on my laptop only.
Thanks for NOTHING Fitbit and Apple!!!!!
01-11-2020 15:12
01-11-2020 15:12
Does anyone think because Apple Watch fitness is in direct competition with Fitbit health monitoring devices, they may have weaseled some bug 🕷 🐛 🐜 into iOS 13 communications with Fitbit devices to cause all this hassle for us?! Hmmmmm......
01-11-2020 16:17
01-11-2020 16:17
01-11-2020 17:09 - last edited on 01-19-2020 14:14 by LiliyaFitbit
01-11-2020 17:09 - last edited on 01-19-2020 14:14 by LiliyaFitbit
Solved! Updated app per Fitbit updated directions. Told iphone 11 Bluetooth
to forget my Fitbit even though it appeared to be syncing just not all day,
and then restarted phone and reconnected. Voila! Now noom works too.
--
Moderator edit: personal info removed
01-11-2020 17:23
01-11-2020 17:23
I was having same notifications issues and it turned out I had somehow turned on sleep mode hence not receiving any notifications. That simple. For Versa, swipe down on watch for quick settings and click half moon to turn on or off sleep mode. I hope this can help someone. Beyond frustrating.
01-11-2020 17:25
01-11-2020 17:25
I have tried these directions, unpaired the watch, turned off notifications on both the watch, app, and phone, and restarted the phone a few times. Nothing has helped. I even went to the Apple store and they didn't have any suggestions. I am getting call alerts and calendar alerts now, but no text messages...
01-11-2020 17:48
01-11-2020 17:48
01-11-2020 18:44
01-11-2020 18:44
Stopped receiving all notifications. Followed steps multiple times!
01-11-2020 18:53
01-11-2020 18:53
Well...
I went to an Apple Store and had an Apple Genus reset my iPhone. Now I get all the notifications again, even text messages. Yeah! 😀 I backed up my IPhone prior to going to the store. The tech basically went: Settings> General> Reset> Reset All Settings. Took only a few minutes. I did have to go into each app and allow notifications. I also had to reset up my wallet, my touch ID and some other minor things, but it was totally worth it. I was told that for future iOS updates to make sure that I do them manually and that I am connected to a stable WiFi connection. I had my updates set up to do it automatically overnight when I was plugged in my bedroom which has poor a poor, unreliable WiFi signal. He suspected that I got an incomplete update and that was the root of my notification problem with the fitbit. (BTW, I have an iPhone SE and a fitbit Charge 3)
Hope this information helps others.
01-11-2020 19:00
01-11-2020 19:00
I have tried all of these steps twice abs still no improvement
01-11-2020 19:01
01-11-2020 19:01
I tried this twice for my Fitbit Alta and iPhone 11. It still does not work for messages, so frustrating. It does work for phone calls and calendar. Makes no sense. This issue should have been resolved by now.
01-11-2020 19:11
01-11-2020 19:11
Yes it tracks my steps. Actually it now is working fine on all fronts. I cant find which post I read that fixed it but it’s all good.