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Surge will not sync with iPad

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‎07-16-2016 15:49

‎07-16-2016 15:49

My Surge does not sync with my iPad. The Bluetooth is on. I've turned off Bluetooth and then turned it back on. I've turned off Surge and turned it back on. I keep getting a message that Surge needs to be paired with my iPad. It was syncing and then stopped and would give me the needs to be paired message.What is the best way to fix this?
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Accepted Solutions

‎07-17-2016 04:10

‎07-17-2016 04:10

Welcome to the Community @KathrynV. Thanks for troubleshooting this inconvenience by yourself. If you are not seeing the tracker's tile, that means that it is not paired. So, please follow the setup procedure to set it up directly from your iOS Fitbit app. If you are able to see that tile, follow our syncing troubleshoot. After these steps your tracker should work properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
2 REPLIES 2

‎07-17-2016 04:10

‎07-17-2016 04:10

Welcome to the Community @KathrynV. Thanks for troubleshooting this inconvenience by yourself. If you are not seeing the tracker's tile, that means that it is not paired. So, please follow the setup procedure to set it up directly from your iOS Fitbit app. If you are able to see that tile, follow our syncing troubleshoot. After these steps your tracker should work properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎07-19-2016 12:05

‎07-19-2016 12:05

Thank you, I had to remove my Surge device and re set it up. It worked.
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