Sync failure

[Lcalv]

After updating to ios13, my attempts to sync always return the failure to sync notification. I turned my phone off and restarted (my go to solution), but still not working. Can anyone help?

[SunsetRunner]

Hello @Lcalv 

The best way to solve your issue is to uninstall and then reinstall your Fitbit App. I know this seems redundant but reinstalling the app will also prompt a reconnection to pair correctly with your Fitbit App. You will not lose any data reinstalling the App. I say this because I’m reading that turning off then on your Bluetooth doesn’t always repair the problem.

😃 Please let me know if this fixes your issue and is an acceptable solution 

[Lcalv]

Thank you! Seems to have solved the problem!

Sent from my iPad

[SunsetRunner · Accepted solution]

Great news @Lcalv 

I’m super happy to know your back up and running. Happy stepping!

😃 Would you please mark my instructions as an accepted solution so it can possibly help others? I would appreciate it.