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Sync/install error

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‎09-10-2019 05:26 - last edited on ‎09-12-2019 18:40 by Fitbit Moderator

‎09-10-2019 05:26 - last edited on ‎09-12-2019 18:40 by Fitbit Moderator

I have been getting an error everyday all day since the update. 

 

It keeps telling me there has been an issue when installing/syncing some apps but doesn't provide info on which apps or why. This alert pops up at least 5 times a day.

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‎09-12-2019 18:57 - edited ‎09-12-2019 19:06

‎09-12-2019 18:57 - edited ‎09-12-2019 19:06

Hi @Mrcsaks. Welcome to the Community Forums. I'm sorry for my delay.

 

Thanks for bringing this to my attention, and I'm sorry for the issues that you've had since the update. Let's work on this together. First of all, may I know if this happens when trying to sync with the Fitbit app? Or is it when checking an app on your Fitbit device? Also, please provide me with the model of your Fitbit device and the error message displayed.

 

In the meantime, I'd recommend to make sure your Fitbit device is plugged in and connected to your WiFi, as well verify there isn't any pending update for your apps.

 

Keep me posted.

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