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Sync

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‎04-01-2016 22:26

‎04-01-2016 22:26

My Fitbit will sync during the day but after midnight the previous day will read as zero steps. Also the only thing that works is the calorie count. Just finished a vacation where it looks like I laid in bed for a week!
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‎04-02-2016 06:52 - last edited on ‎01-12-2026 09:50 by Fitbit Moderator

‎04-02-2016 06:52 - last edited on ‎01-12-2026 09:50 by Fitbit Moderator

Hey there @EdwardO! I hope you're doing great! Let me help you out, your tracker will always reset your data at midnight but I mean when you sync do you loose your previous data? In the meantime recommend performing a restart 2 or 3 times in a row.

Catch you later!

Magin | Community Moderator, Fitbit

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‎04-02-2016 07:37 - last edited on ‎01-12-2026 09:50 by Fitbit Moderator

‎04-02-2016 07:37 - last edited on ‎01-12-2026 09:50 by Fitbit Moderator

Hello, @EdwardO! Welcome to the family! So even after you sync your information on your dashboard it shows zero steps? 

Let me know. 

Solange | Community Moderator, Fitbit
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