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Syncing Help!

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‎05-21-2016 18:32

‎05-21-2016 18:32

I bought the Alta from a friend who just recently also purchased the Blaze. Despite me setting up the app on my iPhone, the Alta won't sync with my phone and I am receiving my friend's texts still. We tried resetting the phone but I fear it's not going to work if we can't do a factory reset. Anyone have any suggestions? She has already removed the device from her app as well.
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‎05-21-2016 18:48

‎05-21-2016 18:48

Hello and welcome to the forums @JanineNicole

 

Your friend might need to get her Fitbit out of range while you're trying to get all set up. Try setting it up again, as a new device to your existing account and see if this time it works out.

 

Be sure to use your own email address and not her old one.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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