Syncing and time issue

[Dshaile85]

Yesterday, my fitbit's battery ran empty, and I realized when I got home so I charged it. Unfortunately, since that charge, the time is wrong and my fitbit will not sync properly to my phone. The app look to sync and completes, but with a note that it had synced at some time in the past, instead of that moment. Additionally, it isn't actually syncing correct info. Help!

[DerrickS]

Hi @Dshaile85, I can help you out! I'd recommend:

1. Restarting your tracker.

2. Rebooting your iphone.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and turn it back on.

4. Open the Fitbit App to initiate a sync.

If you are still experiencing trouble for some reason after troubleshooting, I'd then recommend reaching out to Fitbit Customer Support for additional assistance. They'll do their best to help you out!

[mullsey17]

I'm experiencing the same issue! My fitbitHR battery was drained 4 days ago. Since recharging that same day the clock is incorrect, and the device will not sync my steps, exercise, miles, heart rate, floors, and active minutes. However, calories burned is being tracked in the iphone app. 

I've followed the prescribed steps of restarting my tracker, rebooting my iphone, and turning off Bluetooth for 10 seconds however the problem persists. 

[DerrickS]

HI @mullsey17,

Does force quitting and reopening the Fitbit App help? You can force quit by: rapidly double tapping you iOS device's home button > swipe left until you see a preview of the Fitbit App > and then swipe up on the preview to force quit.

Also, what type of iOS device are you using and what iOS version is it running (ie iOS 9.2, iOS 8, etc)?

Keep me posted!

[mullsey17]

Hi @DerrickS ,

I have tried force quitting, as well as removing the app and reinstalling, but to no avail. I'm on an iPhone 6, iOS 9.2. However, connecting to my MacBook through the dongal is also not syncing my FitbitHR data.

Help!