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Syncing issue

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‎04-17-2016 17:53

‎04-17-2016 17:53

When I synced my Fitbit today, all of my steps were lost 😔. I looked at my step count when it started syncing, then it went to 0. Can I manually add them in?
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‎04-18-2016 05:49

‎04-18-2016 05:49

Welcome to the Forums @janestar. It's weird to hear that your steps went to 0. Was your tracker paired? You can actually manually log those steps by logging the activity "Walking" from your iOS Fitbit app:

 

1. Tap the exercise tile. 
2. Tap the timer in the top right corner; this will take you to the Mobile Run screen. 
3. Tap "Log" at the top of the screen. 
4. Log your activity. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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