Text notifications not showing up on Charge 2.

[JBot204]

The call notifications on my Charge 2 (iPhone 6S 11.4.1) work, but the text notifications never worked. I thought it was maybe just my watch, but I got a new one and still have the same issue. I've ensured all day sync is on, amended my notifications to ensure they are all allowed on both the app and in my settings and the watch is has notifications "on". Is there anything I am doing wrong, or can try to get them to work? I find it hard to believe both watches would be defective in that area, but you never know.   

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @JBot204, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know all the troubleshooting steps you have tried so far. At this moment I would like to ask you to go to your phone Settings > Notifications > Messages and reply to me with a screenshot of what you're able to see here. This will be very helpful for me to check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[JBot204]

Hi there, 

Something must have gone wrong when I initially tried to reply. Here are the screenshots you requested. Thanks again for your time! 

[MarcoGFitbit]

Hello @JBot204, I hope you're doing well, thanks for taking the time to reply and provide the screenshots I requested earlier. 

At this moment I would like to ask you to enable Show in History on both Settings > Notifications > Messages / Fitbit, this feature will allow the messages to arrive to your Fitbit device. 

Please give this a try and let me know the outcome!

[JBot204]

Hi @MarcoGFitbit, thank you for the note! 😊 I’ve tried that and am still not receiving text notifications, sadly. 

[MarcoGFitbit · Accepted solution]

Hello @JBot204, I hope you're doing well, thanks for taking the time to reply! 

I appreciate you have tried all the troubleshooting steps I've provided so far. At this moment, I would like to ask you to set up your Charge 2 as a new device in order to reset the connection between your phone and your tracker. Don't worry, none of the information already stored in your account will be deleted. 

To set up your Charge 2 as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device (remove any other Fitbit device in this list).
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

After that, go to Account > Charge 2 > Notifications and enable them. In your phone make sure go to Settings and make sure "Do Not Disturb" is disabled. 

I hope this can be helpful, give it a try and keep me posted! 

[JBot204]

Hi @MarcoGFitbit,

It works!! Thank you for all of your time and help with resolving this issue, I appreciate it so much!

Have a wonderful day! 🙂

[MarcoGFitbit]

Hello @JBot204, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!