help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The app and the online dashboard show different information

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2024 13:47 - last edited on ‎02-03-2024 07:41 by Fitbit Moderator

‎01-25-2024 13:47 - last edited on ‎02-03-2024 07:41 by Fitbit Moderator

My watch says that I have met all of my hourly goals so far today, but the app and the online dashboard show different information? The watch has successfully synced.  Not sure why it would show different information.

 

 

Moderator edit: clarified subject.

 

Best Answer
0 Votes
1 REPLY 1

‎02-03-2024 07:33 - edited ‎02-03-2024 07:38

‎02-03-2024 07:33 - edited ‎02-03-2024 07:38

Hi @EBoots. A warm welcome to the forums.

Thank you for taking the time to share the inquiry regarding your Fitbit app.

I'm not sure if you are still having difficulties with it. I'd recommend the following steps:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the issue is still happening.
Best Answer
0 Votes