The permanent red dot in Notifications

[JuanitaB]

 Hello Fitbitters.

2 parts of the same problem. 

a) I have a red dot permanently sitting in the Notifications on the bottom of the iPhone App (iPhone 6)

b) The notifications are not current - throughout the day I get messages on my phone to say what I have achieved but these are not stored in the notifications section. The most current is June 22.

I've tried logging out of App and switching off phone. 

Any answers much appreciated.

J

[Baltoscott]

Just realized I have the same problem.  Maybe like me, you see the red dot and occasionally click and see a long list of posts that say something like “hey so and so has posted for the first time in a while!  Check it out!”  And then you — don’t check it out.  I just went through and clicked on about 30 old notifications changing the color from blue (unread) to white (read) and that cleared the red dot.  I suspect that the will disappear in a few days now that I’ve “read” them but that does not appear to happen immediately.

Hopefully that solves your problem.  Let us know!

[JuanitaB]

Hi Scott

Sadly not a solution. I've made sure all notifications have been read. They aren't up to date either - the most recent is 22nd June and although I get alerts during the day as to my progress they don't show up in the Notification section - although the dreaded red dot does! 

Thanks for your thoughts anyway.

J

[Baltoscott · Accepted solution]

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@JuanitaB wrote:

Hi Scott

Sadly not a solution. I've made sure all notifications have been read. They aren't up to date either - the most recent is 22nd June and although I get alerts during the day as to my progress they don't show up in the Notification section - although the dreaded red dot does! 

Thanks for your thoughts anyway.

J

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Then I would just sync to make sure steps are up to date, and then delete the app and reinstall it.

[JuanitaB]

Thanks Scott
I’ve done that and the red dot has gone! 😁👍
Hopefully the notifications will be up to date from now on. I’ll let you know.
J

[Baltoscott]

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@JuanitaB wrote:
Thanks Scott
I’ve done that and the red dot has gone! 😁👍
Hopefully the notifications will be up to date from now on. I’ll let you know.
J

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I'm glad we got it figured out.

[MarcoGFitbit]

Hello @JuanitaB, thanks for joining the Fitbit Community, it's great to welcome new members! It's nice to see you too @Baltoscott, thanks for all your help. 

@JuanitaB, I'm glad to hear your issue has been resolved after following @Baltoscott's recommendations. I'm sure his troubleshooting steps will be very helpful for many members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[JuanitaB]

Hi Marco

Part one solved - no red dot any more.

However, non of the notifications show up on the app in the notifications section - the latest one is still June 22nd.

Any clues?

J

[castoddard]

Has anyone found out how to make the red dot in notifications go out? This is only on my iPhone 6 and not my iPad.

[Baltoscott]

Have you tried deleting and reinstalling the app?

[castoddard]

Yes, I did uninstall and it did not help. What’s strange is that my husbands account is fine on my phone.

[Baltoscott]

Odd that it shows up just on your iPhone but not on your iPad.  I haven't seen any other comments about this issue since my posts last August.  When I had the problem, it was because had not cleared the notifications, and uninstalling the app seemed to work for the other person who posted.  

Sorry I don't have any other ideas.

[castoddard]

I uninstalled the Fitbit app on my iPhone and iPad and the permanent red dot is on in notifications on both although I have no messages?

[MarcoGFitbit]

Hello @castoddard, thanks for joining the Fitbit Community, it's great to have you on board. I appreciate all your help @Baltoscott, I hope you're doing well. 

@castoddard, I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, our team is aware of this situation, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. If there's anything else we can do for you, please feel free to reply. 

[Tracyjo04]

I have the same issue with the red dot on notifications, I even have a new phone and that didn't clear it out.

[MarcoGFitbit]

Hello @Tracyjo04, thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. 

I appreciate you have joined us and let us know you're also experiencing this situation. Please note that as mentioned earlier, our team is aware of the situation and working on it, even though they might not be able to provide a fix at this moment. If you haven't tried yet, please uninstall the Fitbit app, restart your phone and install it back, make sure to sync your Fitbit device before performing these steps. 

Thanks for your patience and understanding, I hope you have a great day. 

[Lynnchic]

joining the conversation, I have the red dot as well even though I stopped getting notifications on the App back in June (no issues with bluetooth notifications).  What's odd is that the red dot went away for awhile and is suddenly back!

[MarcoGFitbit]

Hello @Lynnchic, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have taken the time to share your experience with us. I'll make sure to forward your information to our team so they can check this further. Please note that as mentioned earlier, our team is aware of the situation and working on it, even though they might not be able to provide a fix at this moment.

Thanks for your patience and understanding, once we have more updates about this situation, we'll make sure to post them here in the official Forums. Have a great day!

[KLou2494]

I have got the same too. I have an iPhone 7 and looking on my home screen at the Fitbit App Icon, there is no red dot. However I open the Fitbit app, and at the bottom, the red dot appears on 'Notifications' I select it, and it automatically moves to messages, suggesting there is an unread message there, but there is none! It clears it then, but when I go back to the app later, it is back again.

I have done everything! I've deleted the app, reset the phone, re-installed it, all multiple times and nothing is working! It only started yesterday (23/01/2019)

Please can a fix for this be found soon! An update, anything! It is so frustrating.

[Alicat2104]

@MarcoGFitbit I have the same issue, no new notifications either. App has been removed and reinstalled, I've logged out / back in / restarted my phone several times. Every single notification has been read but still the red dot. This is since the latest app update.