The redesigned iOS Fitbit app is rolling out!

[LizzyFitbit]

Hello everyone!

I would like to announce that the redesigned Fitbit app starts rolling out today! This new app will help you reach your goals, and bring the health and wellness information right on hand.

Check out our latest blog for how to get the most out of the new app. 

Note: Please be patient if you don't see the update right away, as it will take some time to roll out completely.

Happy stepping!

[Guy_]

Hi @Miranda1982 - Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

You can also voice in "The redesigned Fitbit app is rolling out!" topic in the appropriate iOS or Android app forums along with the other unhappy users where you will see more fully the issues.

[Scrapnextras]

Google…you must add value not remove features without any thought to how or why people use it. 
The exercise tracking feature in the app has been dumbed down. Previously I would screenshot my workout to note the route, time & pace and mile markers. Now non of that info shows in the screenshot and requires scrolling.I think taking screenshots to view outside the app is a pain but instead of making it better you’re going backwards 

>>>GOOGLE SUGGESTION<<<
**A better idea would be to allow users to tag workouts within for future reference or comparison to future efforts.**

[gus9984]

This new app is terrible, change it back please!! Not user friendly at all- definitely a step backwards and not forward for Fitbit. 

[Miranda1982]

Thank you! I will voice my frustration!

[Miranda1982]

Totally hate the new app! I’ll be switching this out for An Apple Watch now. Why take away the color coded heart rate zones? That was the only reason I was using this. It’s a pointless device now, in my opinion.

[Ha8mlat8]

Now when I go to the app something is different every time. ONE good thing: they show the battery percentage. Other than that the problems I first mentioned are still all there, plus they keep changing things and moving things around. The new graphs have been renamed again. The other day I could still find the old graph, now I can’t. And those spinning numbers! It still doesn’t track my sleep, and it still records cardio as below zones when I’m exercising. Hate it.

Sent from my iPad

[Markellison]

I use my Fitbit Charge 5 for three things: tracking sleep, resting heart rate and exercise.

Of these, I use the exercise tracker the most - for example to see how how heart rate has graphed through the exercise. That’s now gone. Also to recategorise my exercise type - that’s now gone.

For me this roll out is a retrograde step. Looking through this forum, it sounds like many of the needs of the users have not been reflected in the use cases, stories and epics that have been given to the development teams. 

Poor - 2 out of 10

[mdebak]

Right. As if I’d ever trust Google/alphabet after the way they’ve trashed fitbit. It’s like an abusive relationship at this point 😆

[MarnieJean]

I hate the new dashboard! Bring the old one back!!!

[DoC0427]

This new app version is crazy!

the only exercises that can now be logged are the auto-recognized ones OR walk/run/hike if entered manually. That’s it?!?! How do I enter others like “mowing lawn” or “shoveling snow” or the multitude of others that used to be available?!?!

also, what happened to the heart rate graphs within an exercise? I depended on that for my health routine.

so disappointed in this “advancement”.

[LadyTerminator]

I agree. It’s always been an annoying workaround to track my workouts, but at least I could approximate something pretty close.

I’ve been tracking my workouts by starting the tracker as a walk/run/hike and then (after stopping the tracker) I would manually change the workout type from ‘walk’ to ‘interval workout’ because I know my workouts are closer to that metric calculation. There were additional options under that menu: kayaking, swimming, etc. all would calculate the activity stats a little differently.

But now I can’t do that. I can choose between walk/run/hike to start the tracker, but afterwards there’s no longer the option to change what exercise type it is. It’s now locked in as the whichever walk/run/hike selection you pick to start the tracker, and I don’t see any difference between how it calculates activity stats with those 3 options.

I also don’t use the heart rate monitoring during my workouts as there is no jewelry allowed so I have a scrunchie band and wear it around my ponytail. 

[craigy73]

The new app is rubbish and I have been using it since 2005.  This is the worst update and you cannot see heart rate data for individual exercises and change the exercise type.  How do you roll this update back ASAP?

[tbald]

I hate this update! My 4 used to pretty accurately count how many laps I'd swum without even having to set it to "Exercise." It visualized my swim in a cool chart with how many laps and yards and how long I swam. Now look! 

Hey, just in time for Christmas. Looks like I'll be getting myself an Apple Watch. WTH is this?!cool, colorful, stats up front

[Sdowling]

I totally agree! I miss the old App which did all I needed. Just can't see myself continuing with this new format.

[Ejb14]

Agreed! The roll out is terrible!  The dashboard is boring and my Fitbit sense has stopped celebrating my goal! Also have problems now connecting to my iOS phone.  I can’t help but wonder if google is forcing iOS users away from Fitbit to purchase their products…. I also have white font on white background ???? 🙄

[Bikeracer]

A couple of thoughts. Fitbit started as a step counter with no screen, so the app was integral to the device. Fitbit kept adding functionality — HR, exercise tracking, sleep scoring, etc. but the app was still central to the experience. Fitbit’s price point is great, battery life is good and for the non- racers among us, we’re happy. 
then Fitbit sells itself to google. Uh oh.

it seems to me google is pushing their pixel watch for those who want exercise tracker functionality and removing functionality from Fitbit. I’m not happy. I don’t want to spend twice as much or more for an Apple Watch that I have to charge every day or get a Garmin or Polar device, but I may have to when my charge 5 dies if the app isn’t returned to its previous high quality. 

[Moses11]

Bring back the old app please!  We liked it!  It worked!  And we liked it!

[Tilly297]

As of today, I have canceled my Fitbit premium subscription and have purchased a new Garmin watch, and am moving my fitness tracking priories over to Garmin. This new IOS 4.04 app update is totally unacceptable to someone using it to vigorously track their fitness, and I’m saying that as a user since 2017 and 3 year premium user.

Who could possibly design a FITNESS tracking program that stopped actually tracking fitness?!!! As a runner, it’s a total nightmare to be unable to track my actual pace progression due to the elimination of a basic feature such as tracking exercise times in minutes and seconds, not just generalizing my workouts by rounding them to the nearest minute. I’ve had other issues with my Fitbit (such as it’s inaccuracy tracking my actual running distance in rural areas, on treadmills etc.) but this one is grossly intolerable in its inherent recklessness. The old app was fun and fine the way it was, but this new app is immediately useless to me as someone who critically cares about their fitness progress. So now I’m leaving to try something new.

It was fun while it lasted, but it’s time to part ways and go on a new adventure. It only takes one “lost run” to destroy a year’s old customer relationship with a product. Goodbye!

[DebbieAH]

I came here to complain about the new format and I see nobody else likes it either. 
I've been with Fitbit since the Charge 2, and have been contemplating purchasing the Charge 6...but now I don't think so unless something changes with this awful format change.  I used to be able to go in and edit my "workout" to exactly what it was "Kickboxing". I can no longer do that. 
What used to be Peak, Cardio, Fat Burn & Below Zones, are now Peak, "Vigorous" really? LOL , "Moderate", and "Light"...and everything is so hidden, it took me hitting and poking different things to find that. It doesn't tell me what my highest bpm is during my workout, I have to slide my finger on the stupid graph to find it. 

Please change back to the old format!!!!!

[AlanBFit]

The answer is blowing in the wind as you will get more from that sadly than
from g/fit.