help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Thumbnail Map is inaccurate on Fitbit app for iOS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2019 11:32 - last edited on ‎01-21-2019 09:07 by Fitbit Moderator

‎01-19-2019 11:32 - last edited on ‎01-21-2019 09:07 by Fitbit Moderator

The thumbnail/map preview shown for a run does not match the actual runs. When I open it up the map and all information is accurate; however, the thumbnail seems to be from previous runs. I have an IPhone 8, using iOS 12.1.2. Thanks!

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎01-21-2019 09:08

‎01-21-2019 09:08

@Kncooper Welcome! It's great to see you around! Sorry to hear that your GPS data isn't being displayed correctly on your phone. Try logging out from the app, restart your phone and log back in.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎05-06-2019 16:25

In response to AlvaroFitbit

‎05-06-2019 16:25

This worked for me. Thanks!!

Best Answer
0 Votes

‎05-07-2019 07:11

In response to Northtilley

‎05-07-2019 07:11

Hello @Northtilley thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps listed on this thread were helpful for you, I'm very glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes