help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tiles disappeared after updating the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2017 05:24 - last edited on ‎04-04-2017 09:26 by Moderator Alum

‎03-31-2017 05:24 - last edited on ‎04-04-2017 09:26 by Moderator Alum

I've changed from IPhone 6 to IPhone 6s. I've upgraded my Fitbit app in the process. All data seams to have been migrated fine, but features like steps, sleeping cycle, distance, floors climbed and others had dissapeared from the dashboard. If I press Edit or if I keep pressing any of the tiles, the app gives me the option to hide and move tiles, but the tiles that are missing are not there to be added. 

Also, in the previous version, I could force the syncing with the clock by just sliding down, this feature is also missing now. 

Any idea what might be happening? The app was what really made it worth to have the Fitbit instead of having the Apple Watch. Now that this happens it makes me wanna throw this clock to the rubbish and by a more expensive Apple Watch. 😡

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎03-31-2017 05:29

‎03-31-2017 05:29

For all of you out there. The version I am having trouble with is version 2.34. Beware! Don't upgrade to version 2.34!!

Best Answer
0 Votes

‎04-04-2017 09:53

In response to Schargo

‎04-04-2017 09:53

Hello @Schargo, thanks for joining us, have a warm welcome to the Fitbit Community! Smiley Happy

 

It seems very odd that the tiles are not showing on the Fitbit app after the update, please tap on the Account tab at the top right corner of the screen and check if your tracker is listed underneath your name. If the tracker is not listed, that explains why the tiles are not showing and why is unable to force-sync by sliding down, in which case we will need to add your tracker to your account once again. 

 

To add your tracker:

  • Restart your tracker
  • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  • Restart your phone.
  • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  • Choose your tracker and follow the onscreen instructions to continue

Once the tracker has been set up again, you'll be able to see the missing tiles and force-sync by sliding down your finger on the app screen, as this feature hasn't been removed. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes