Time zone wrong in app

[Claire.bear]

I recently purchased a Charge 2 to replace my HR which broke a few months ago while visiting the UK. I'm really struggling to get it to display the correct time here in Adelaide. Tried going to advanced settings, changing the time zone to automatic (or also manually set it as Adelaide) then synch with the watch and it keeps reverting to London time. I have managed to work around this by re-pairing the watch with my computer and telling it that I'm in Adelaide from the computer dashboard and synching, which seems to have worked for the time. However, when I go back to my iPhone App it still says the watch's time zone is London (even if it is at least giving the correct Adelaide time).

Though this workaround seems to at least give teh correct time for now, I'm worried that next time the clocks change or I travel I'll have the same issue

[MarcoGFitbit]

Hello @Claire.bear, thanks for joining us, it's great to see new faces around. 

When changing timezones on the Fitbit app, did you sync your tracker afterwards? If so, and now that it's displaying the correct time, please logout from the Fitbit app, restart your phone and log back in. This should refresh the information in case there was a delay and you should now be able to see your correct timezone on the App. Please remember that after doing any change to any setting on the app or the online Dashboard a sync is necessary for the changes to apply. 

I hope this can be helpful, keep me posted in case you need anything else! 

[HobbieJoe]

Well having moved recently from UK to Spain my Blaze jnsusts on showing LA time zone. have tried re-sync several times using iPad App. Food and Country is insisting on staying locked in UK. After 10 secs any manual change reverts back to the wton setting. Should I delete the App and re-load it?

[MarcoGFitbit]

Hello @HobbieJoe, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for letting me know the troubleshooting steps you have tried already. At this moment, instead of removing the app from your phone I would like to suggest you to set up your tracker as a new device to reset the connection between your tracker and your phone, which will force the tracker and the app to accept the changes you're trying to make. Don't worry, none of the information previously stored will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome!