Timezone keeps resetting to the wrong country

[Brooke80]

I keep changing my Timezone to Sydney but it keeps jumping back to Los Angeles. No matter what I do. I’ve deleted the app. Deleted all of my fitbits. 

Nothing had worked and my Charge 2 reads the wrong time constantly. What can I do? I’m about to buy a new watch and if my app can’t work properly I may have to buy something different but I love the Fitbit. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Brooke80, have a warm welcome to the Fitbit Community, thanks for joining our family! 

I appreciate you've brought this to my attention. Tell me, have you set the timezone in the app to Automatic? If so, please follow these steps:

1. Disable this option by going to Account > Advance Settings > Timezone and select yours manually.
2. Go back to the app Dashboard and sync your tracker.
3. If this doesn't seem to work and the timezone resets again, go back and select your timezone manually again.
4. Go back to the Dashboard. Next, force-quit the app by double tapping the home button on your phone and swiping up the app.
5. Open the app, go back to the Timezone and check if it's still the one you selected.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Baltoscott]

Hi @Brooke80 — I just got back to DC from a trip to San Diego and had the same problem — stuck On San Diego time.  @MarcoGFitbit‘s tips should work, but for me it was as simple as cycling from auto time zones in settings to manual and back again to auto.  I did not need to manually set it to DC, it just updated after I cycled back from manual TZ to auto.

Hope that helps.  Let us know.

[OnixReyes]

I tired everything and nothing works keeps on changing to Los Angeles

[MarcoGFitbit]

Hello @OnixReyes, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have already tried the troubleshooting steps provided. At this moment, if you haven't done it yet, please restart your phone, then open the Fitbit app and try to change your Timezone once again. If it's still changes back to a different timezone, please let me know.

Thanks for your patience and understanding, feel free to reply if there's anything else I can do for you. 

[OnixReyes]

Yes I have tried numerous occasions. Also the Arros that you provided without success.

Sent from my iPhone

[OnixReyes]

No succes still with LA time

[MarcoGFitbit]

Hello @OnixReyes, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you've already tried the troubleshooting steps provided earlier. At this moment I would like to gather some information from you so I can check this further:

1. iPhone model you're currently using.
2. OS version your phone is running
3. App version currently installed on your phone (go to Account > Help to get it)

Thanks for all your patience and understanding, I'll be waiting for your reply. 

[OnixReyes]

I live in PR
IPhone 7 Plus
iOS 11.2.6
Fitbit 2.48(752)

Sent from my iPhone

[MarcoGFitbit]

Hello @OnixReyes, thanks for taking the time to reply, I hope you're doing well. 

I appreciate you've replied with the information requested. At this moment I would like to ask you to go your personal settings on the online Dashboard and check that your timezone has been set correctly here. Then, try the following steps:

1. Double tap the home button on your iOS device. Your open apps will show on your device's screen.
2. Close the Fitbit app by swiping the app image in an upward motion.
3. Open the Settings app from your iPhone home screen.
4. Tap "General."
5. Tap "Date & Time."
6. Ensure that "Set Automatically" is ON.
7. Reopen the Fitbit app. The issue should now be resolved.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[OnixReyes]

No success tried many times again and still in LA time. I love my watch but is becoming frustrating. I have used Fitbit for many years now and it is the first time this happened

[Baltoscott]

@OnixReyes --

Some more stuff to try.  Remember you need to sync to update your fitbit, so sync after each change.

1. Set TZ manually, and, instead of PR, use one of the other options listed for AST like America/Martinique.  Sync.  If that gets the the FB to display the correct time, try going back to PR (sync) and if that works try the automatic setting again.  If one of the manual settings works, but auto does not, just leave it on the manual setting that works.

2.  Try setting it up again as a new fitbit.  Sync first so you don't lose your steps for today.  Then go into account settings on the app, select the device and scroll down to the bottom of the device screen where it says "Remove this Charge 2 [or whatever fitbit you have]"

After that you can go back to the "Set up a Device" link at the bottom of the account screen and add it back.  

3.  Delete and reinstall the app.

Let us know how it goes and what, if anything, works.

[OnixReyes]

My Fitbit application keeps on changing to LA time . Unable to set correct time. 

[Junie1956]

How do I change the time.    Came home from CA and the time did not convert to Eastern Dayloght Time.

[OnixReyes]

Tried setting Martinique manually and did not work. Tried deleting my ionic and reinstalling and did not work

[OnixReyes]

No success

[SamNow]

This is also happening to me. It changes to the Los Angeles time  selection seconds after you change it to another zone, either manually or automatically

[Francelle]

My fit bit versa also is stuck on Los angles time . I have tried all the trouble shooting ideas and am at a loss of what to do now 

any ideas ?

[Nataliemark1]

Time zone not changing when sinking 

[Francelle]

I have fixed my problem yayy