Timezone keeps resetting to the wrong country

[Brooke80]

I keep changing my Timezone to Sydney but it keeps jumping back to Los Angeles. No matter what I do. I’ve deleted the app. Deleted all of my fitbits. 

Nothing had worked and my Charge 2 reads the wrong time constantly. What can I do? I’m about to buy a new watch and if my app can’t work properly I may have to buy something different but I love the Fitbit. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Nataliemark1, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Francelle, I hope you're doing well. 

@Francelle, I appreciate you have come back and let me know your issue has been fixed, I'm very glad! 

@Nataliemark1, please note that your Fitbit device will show the exact time showing in your phone after you sync it. As you're mentioning the device shows the incorrect time after syncing, please try the following:

1. Open the Settings app from your iPhone home screen.
2. Tap "General."
3. Tap "Date & Time."
4. Ensure that "Set Automatically" is ON.
5. Go back to the Fitbit app and tap on Account
6. Tap on Advanced Settings
7. Under Time Zone make sure "Set Automatically" is on.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[MizK]

My timezone refuses to switch to anything other than Pacific time.  I have performed all resets, logouts, and forced syncs described above.   Once my Fitbit displayed the correct time, and then jumped right back ttwo hours (I need Central time).  This appears to be a very common problem that has persisted over years.  Any ideas before I return the device?

[Francelle]

Hi there you need to try and fix it online but not via your fit bit app .. try from a pc .. mine worked when I changed it manually from my PC good luck

Sent from my iPhone

[MizK]

Will do. Thanks.

Sharla Keen-Mills

[MarcoGFitbit]

Hello @MizK, have a warm welcome to the Fitbit Community, thanks for joining the conversation. I'ts nice to see you too @Francelle, thanks for taking the time to reply. 

@Francelle, I appreciate you have come back after trying the troubleshooting steps provided so far. As @MizK mentioned, please go to your Personal Settings in the online Dashboard and change the Timezone from here, hit Submit at the end to save your changes. Make sure to sync your device afterwards.

I hope this can be helpful, give it a try and let us know the outcome. 

[MizK]

Hello. No that didn't work either. I am returning the item today. Thanks
for trying.

Sharla Keen-Mills

[MarcoGFitbit]

Hello @MizK, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and kept us updated about this situation. I'm sorry to hear you're still experiencing this issue and you're returning your device. I sincerely apologize for the inconveniences this situation has caused, I hope you have a great day. 

Happy stepping!

[Edwards63]

Hi

my charge 2 has also reset to Los Angeles and although I have manually reset to London numerous times and deleted app then re downloaded it the time setting is still Los Angeles?

What can I do now?

[MizK]

I returned mine and got a Charge 3. I set it up with my pc instead of my
phone and its been fine. When you first try to set up on a pc, the
software encourages you to set up your mobile account. Just don't do
that. Do a hard reset on your Charge 2 and set it up with your pc. If
that doesn't work, return it.

[jqp]

I had the same problem and after many attempts FINALLY found the solution!! I had to go login on the Fitbit website (not the app)and change my profile there.   After that the app synced appropriately.  

[Gcsss]

Thanks MizK.. went online and this has fixed the issue.. very much appreciated 👍