07-30-2020 16:36
07-30-2020 16:36
There are multiple troubleshooting steps you can try. Make sure you check the required settings on your phone and try all the recommendations listed below before posting on the forums for further support.
> General > Software Update.
> Bluetooth
Actively managing your weight? Find accountability buddies on the Manage Weight board
08-15-2020 07:39
08-15-2020 07:39
I do this several times a day and still my Fitbit Charge 3 fails to stay sync to my iPhone. Very frustrating. I was hoping that the latest update which added features would resolve this but if anything it is worse. My Flex 2 works fine and it is not an issue on my side. So done with Fitbit. Have been a customer since 2014 but am done now with wasting my time.
08-15-2020 23:41
08-15-2020 23:41
Totally agree with you. I've followed these steps over and over and it still doesn't work. I'm looking into other devices.
08-18-2020 08:34
08-18-2020 08:34
Same here! An expensive tracker not to work.
08-20-2020 08:03
08-20-2020 08:03
I do this numerous times during the day. It will not stay synced. This has been an issue for a long time now. It’s just keeps getting worse. So frustrated and annoyed.
08-21-2020 06:52
08-21-2020 06:52
This has happened to me since I purchased this device. I loved my charge 2 and then it suddenly died. Very discouraged to hear that this is an ongoing problem. I was lied to by Fitbit, saying it was temporary.
08-21-2020 06:57
08-21-2020 06:57
08-21-2020 18:41
08-21-2020 18:41
Any word on a fix for this? It’s really disappointing
08-22-2020 10:47
08-22-2020 10:47
08-22-2020 11:32
08-22-2020 11:32
08-23-2020 14:18 - edited 08-23-2020 14:26
08-23-2020 14:18 - edited 08-23-2020 14:26
Hello all, thank you for your participation in the forums and sharing your experiences regarding the syncing difficulty you're having.
Your feedback and comments are greatly appreciated, I understand that this can be very frustrating. We're constantly working on improving our devices and user experiences, and your comments are always welcome. Thanks to the ones who have been in touch with our Support team. I am sure they tried their best to help you, please continue working with them as they have already all the details of your cases and special tools to continue assisting you.
If you've tried the troubleshooting instructions and continue experiencing difficulties with syncing, please provide the model of your phone, the OS and the app version for further investigation.
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-24-2020 07:08
08-24-2020 07:08
I have an iPhone XR - OS = 13.6.1
Fitbit app version = 3.28 (986)
I had a previous Charge 4 and iPhone XR = syncing wasn't an issue. My Charge 4 died, bought a new one, which sinced just fine with my 1st XR. Phone broke, bought a new one. Now having syncing issues.
I even deleted my original account (since 2015), and created a new one. Didn't help.
08-26-2020 16:50
08-26-2020 16:50
Hi @SunsetRunner, thank you for your reply.
I appreciate the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-27-2020 01:29
08-27-2020 01:29
I have tried everything! Will not sync! So aggravating!!!!!!!!!
08-27-2020 01:34
08-27-2020 01:34
I phone 7 plus
IOS 13.6.1
fit bit 3.28
08-29-2020 06:11
08-29-2020 06:11
Very sad to see Fitbit manage their program release like this. Totally out of control. And leave loyal users hanging like this. Have they gotten back with us? Any estimate on dates? Nothing. That tells us they have no clue.
08-29-2020 10:36
08-29-2020 10:38
08-29-2020 10:38
Turn on background app refresh in settings
type that into settings search bar in iOS settings section
08-29-2020 21:04
08-29-2020 21:04
Yes. I did. It has been on all the time.
09-04-2020 05:55
09-04-2020 05:55
Charge 3
iPad OS13.7
Since I updated my Fitbit I have had trouble syncing it.
I have run through the process you recommend every day and then it syncs once and that is it. The iPad won't see the Fitbit again until I have run through the whole process again.
I have also tried on my phone (Moto G 5.1) and get the same results.
Everything worked fine until you put out the latest update.