Tips for Syncing to your iOS device

[KateFitbit]

There are multiple troubleshooting steps you can try. Make sure you check the required settings on your phone and try all the recommendations listed below before posting on the forums for further support. 

• Try removing the Bluetooth connection between your phone and your Fitbit device:
   *On your phone, tap Settings > Bluetooth > the information icon > next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Requirements

• Your iPhone or iPad is running the latest version of iOS. To check, tap Settings  

  > General > Software Update. 

• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Your iPhone or iPad is connected to cellular data or Wi-Fi.
• The Bluetooth setting on your iPhone or iPad is turned on. To check, tap Settings  

  > Bluetooth 

• Your iPhone or iPad isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device is charged

Troubleshooting

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. On your phone, go to Settings     > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device doesn't sync, restart it. For more information, see How do I restart my Fitbit device?
5. Open the Fitbit app.
6. If your Fitbit device doesn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
7. Open the Fitbit app.
8. If your Fitbit device doesn’t sync, log in to your Fitbit account on a different phone or tablet and try to sync.
9. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

1.  

[Mharring33]

I am as well. Now I can’t even get my Fitbit to pair with my iPhone. It’s so frustrating. 

----------------------------------------

Done with Fitbit!

[mom2theCorps]

I have an iPhone 8, current on updates and a Versa Lite I purchased in late August 2020. I have restarted the Versa Lite, turned my Bluetooth on and off, removed the Versa Lite and repeatedly set it up again. Two hours later or less, it will not sync. 
I am extremely disappointed. I paid good money for this device, more than I should have for the brief amount of use I got out of it.

Update:

Yes, I do, and latest updates on the FitBit app and iOS

I will be returning to and sticking with Garmin. I have 2 of their products, one of which is about 5-6 years old, and both have worked flawlessly with my iPhones as well as a Galaxy S7. The Garmin Connect App has also been very reliable and seems to have more to offer. 
Good luck! 

Moderator edit: merged replies

[PL-Versa]

I had a Blaze, then got a Versa hoping it works better. Nope, it just won’t sync. I have to try everything mentioned multiple times a day to get it sync. I’m done with Fitbit, it’s been so frustrating just trying to get it to do the basic function. 

[Gin10]

I have tried pairing the flex to an older phone with an older fitbit app. It does not work. Tried w/ my current phone again. It does not work. I have tried the delete everything and re-installing, it does not work. I am currently trying it again with my Desktop. I downloaded the app (and I can't upload the latest Windows 10 version for some reason) and it does not work.

Now, this is for fitbit, the co. It is not pairing but the app does recognize the flex pebble. And I always get this error. Could not establish connection. Can't communicate with the device, but his happens after the devise vibrates, after the app recognized that the pebble did vibrate. What I think is going on is that my flex does not have a current update (for the actual pebble) and instead of telling us where to get this update, they just keep giving the same instructions that work only for a few people after toons of tries. 

[kirk44]

Looks like devices are not updating today.  Can Fitbit send  some kind of notivication when you are having problems?

[TheShelby]

My Versa stopped syncing this past week, only when it’s charging will it sync. So strange!

I too would love FitBit to email members to let us know when they’re having issues. 

[N.A.J]

I also had charge 2 and it didn’t die(it was really good), but I wanted to change to a smartwatch, so I bought Versa 2 and it doesn’t sync especially when I try in my android phone…if they don’t fix this I won’t buy a Fitbit device again.

[Misemi]

iPhone 11 Pro. iOS 14.6.

not receiving notifications on my sense! 😫

Oh and current Fitbit app version on 5/14/21

[hfoley917]

My Sense stopped syncing about two weeks ago now. I’ve done all the troubleshooting. All of them, multiple times. I’m lucky if it syncs half the information, basically the only info that ever shows in my app anymore is the same info on my watch, steps, floors etc. It doesn’t track sleep or SP02. I’ve called the support line multiple times and they basically just read the script and tell you verbatim the troubleshooting steps. They had me do a factory reset on mine and that still didn’t solve the problem. I have had the tracker for just under 6 months and I pay for a premium membership. I’m beyond disappointed. 

[SunsetRunner]

The app has stopped working and I can't sync it at all. After doing all the troubleshooting, I thought it was my watch but it's the app. The app does not work and won't sync.

[Care22]

So glad I’m not alone… I bought a Sense recently and it only stayed synced with my iPhone 11pro max for about month before it did the same thing my old Charge did( kept disconnecting). I’ve tried all of the above and it only works for May a day if I’m lucky and today it’s not even working. My Sense is barely 2 months old. This is frustrating. I was gonna go with the Apple Watch but decided to try a different Fitbit in hopes it’s work out better bc my Charge was old and I liked Fitbit…. Wish I would gotten the apple.

[SunsetRunner]

Yep! I think that is the only option left. it is ridiculous to have to spend hours trying to get this syncing issue resolved. My Charge 4 is my third Fitbit product and I never had any issues up until the last couple months.  I have tried all the recommended fixes and nothing works? I have lost confidence in the product and the ability for them to resolve this issue.

[SunsetRunner]

I've used a Fitbit device for years, but I can't get it to reliably sync anymore. EVERY DAY, at least 4 or 5 times a day, I had to go through all the troubleshooting steps above and half the time it still doesn't work. I'm done with Fitbit.

[Litenewb]

Hi. I have the versa lite with IPhone se (2020) and everything but the sms notifications seem to be working. I have reinstalled and uninstall the app, I have notification setting on in Fitbit and on my phone, I restarted my phone and I have disconnected and reconnected to Bluetooth. Any ideas?

[ambittle84]

Over the last month or so my Fitbit has stopped syncing automatically. I now have to make sure I open the app, or it won’t sync. I contacted customer support who basically told me that’s how it works now. I always have the app working in the background but I still have to go into the app and sync it manually. Complete waste of time because it takes forever to sync. I don’t understand why the change, but it’s very inconvenient. 

[RachaelMaree]

Fitbit is obviously aware of this and is doing exactly nothing about it. 

Thats great that there are representatives that give you instructions that you need to either

1. Do multiple times a day 

or

2. don’t work at all. 

How about Fitbit gets is act together and fix this obvious bug.  Or at least address it.  

but asking us to turn off our devices/apps/Bluetooth connections multiple times a day is no solution at all. 

[kirk44]

I don’t have any problems. Iwould guess you have a faulty fitbit device

Moderator edit: personal info removed

[Marc007]

Charge 5 here, syncing stopped today around noon. I’ve been through all the trouble shooting numerous times.

Moderator Edit: Word choice

[kahamill12]

I have tried all these steps and still no luck. I have a Fitbit Inspire 2, previously I had an Alta that synced just fine. Can I please get assistance in having this fixed or I will need to return the device and get an apple product.  

phone is an Apple iPhone 8, app is up to date, software is 15.1 iOS 

[Kimwick44]

I do this several times a day with my senses and it still fails to stay synced to my iPhone. As soon as I sync and leave the app it is disconnected. It is very frustrating and there is no point to use notifications or other features. The battery dies very quickly as well. I am charging it every other day. Just got the Sense for Christmas so far not very happy with it. I think I will return it and find something different.